Sean O'Connor

• Collaborated across business units to address client needs efficiently.
• Developed customized solutions for dealers and wholesalers.
• Identified expansion opportunities by analyzing reports and engaging with decision makers.
• Generated sales through diligent prospecting, cold calling, and follow-up efforts.

• Conducted comprehensive vehicle inspections to identify damage and required NAAA announcements.
• Utilized mobile diagnostic tools to create accurate condition reports for OVE.com and Manheim.com.
• Scheduled inspections through effective communication with customers for digital and physical marketplace listings.
• Collaborated with dealers and wholesalers to enhance sales and increase market share for Cox Automotive.

Coordinated service appointments and customer communications to enhance operational efficiency.

• Facilitated training sessions on service protocols and warranty processing for new employees.
• Oversaw training initiatives aimed at improving service quality and customer satisfaction.
• Collaborated with technicians and parts department to ensure timely vehicle repairs.
• Assigned tasks to technicians according to skill level and experience for optimal resource utilization.
• Created written estimates and secured customer consent prior to initiating services.