Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sean Paavola

McKinney,US

Summary

Experienced IT leader with a proven track record of over 12 years in the technology industry. Possesses a strong blend of technical expertise and leadership skills. Successfully manages enterprise networks, optimizes IT operations, and implements cutting-edge solutions to enhance efficiency and security. Commits to fostering a collaborative environment to drive strategic initiatives and achieve cost-effective outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Desktop Support Manager

UNIFY Financial Credit Union
07.2021 - Current
  • Provide managerial oversight for all IT Support projects, operations and strategic initiatives
  • Maintain aggressive patch management standards for endpoints - 0+ and 7+ day baselines to meet security and compliance standards
  • Manage 2 million dollar+ Department Budget for IT Support and ATM areas.
  • Oversee asset management and device lifecycle processes including inventory tracking, hardware procurement, and proper disposal of e-waste
  • Streamlined ticketing system workflows, enabling faster resolutions and enhanced end-user satisfaction levels to meet KPIs
  • Decreased call volumes for support by implementing chat and chatbot functionalities
  • Lead the management of ATM fleet, ensuring optimal performance and uptime

Supervisor of Network Services

UNIFY Financial Credit Union
02.2020 - 07.2021
  • Supervised daily operations of the IT Infrastructure Team - Networking, Storage, VOIP, Servers and Azure Cloud
  • Managed Department Budget
  • Managed Direct to Vendor and VAR relationships and contract negotiations
  • Implemented SolarWinds Monitoring solutions for Network, Storage and Compute for enhanced visibility
  • Encouraged team collaboration and performance excellence
  • Mangerial Oversight for department projects and strategic initiatives
  • Multiple successful regulatory and external audits
  • Data Center Relocation Project - Moved our Southern CA Data Center and all devices, circuits etc. to a New Texas Colo Data Center.


Network Engineer II

UNIFY Financial Credit Union
12.2018 - 02.2020
  • Ensured performance and security across Internet/WAN circuits and local area networks
  • Configured, deployed, and managed LAN/WAN, SD-WAN and Firewall devices, Cisco 4000 Series, 3800 Series, ASA, CloudGenix/Palo Alto ION, Palo Alto PA 3000 Series
  • Managed Wireless Networks across Operational Centers using Meraki Firewalls, switches and APs
  • Monitored and resolved issues with circuits DIA, T1, coax and Cellular Backups
  • Maintained detailed network documentation and device configurations
  • Acted as technical lead for branch and office builds, ensuring seamless deployments
  • Mentored Junior Engineers
  • Migrated from MPLS network to SD-WAN network with Ethernet circuits for improved performance and 6 figure annual cost savings

Network Engineer

UNIFY Financial Credit Union
01.2016 - 12.2018
  • Ensured performance and security across Internet/WAN circuits and local area networks
  • Configured, deployed, and managed LAN/WAN, SD-WAN and Firewall devices, Cisco 4000 Series, 3800 Series, ASA,
  • Managed Wireless Networks across Operational Centers using Meraki Firewalls, switches and APs
  • Monitored and resolved issues with circuits DIA, T1, coax and Cellular Backups
  • Maintained detailed network documentation and device configurations
  • Acted as technical lead for branch and office builds, ensuring seamless deployments



Communications Technician

Western Federal Credit Union
07.2013 - 12.2015
  • Administrator for Cisco VOIP - CUCM, UCCX, Unity, CUIC, Voice gateways
  • Administrator for Calabrio Quality Management and Workforce Management Suite
  • Provided Tier 2/3 support to the Help Desk, resolving complex technical issues
  • Manage T1, MPLS circuits, POTs lines and Cellular Backups
  • Manage Cellular Devices for Organization, manage plans, device upgrades, new device deployments
  • Assist Network Engineering team on Branch and Office Builds, and network projects

Education

Bachelor of Science - Business Administration – Information Technology Management

Western Governors University
01.2025

Cisco Networking Academy -

Cypress College
Cypress, CA
01.2013

Skills

  • Team Leadership
  • Process Improvement
  • Network Management
  • Vendor Management
  • Budgeting
  • Project Management
  • Cisco IOS
  • Palo Alto
  • SolarWinds
  • Azure
  • VMware
  • Windows
  • Patch management
  • Problem resolution
  • Asset management
  • Endpoint security
  • Application support
  • Risk management
  • Project lifecycle management

Certification

CCNA Routing and Switching, 05/01/16, 05/01/19, Cisco

Accomplishments

  • Successfully managed multi-million-dollar budgets for IT infrastructure and IT support operations.
  • Migration from MPLS/Router-on-a-stick branch networks to SD-WAN.
  • Enhanced network security protocols, mitigating vulnerabilities and improving compliance.
  • Coached and mentored teams, helped to promote 4 different team members.
  • Data Center relocation from Torrance, CA to Irving, TX for production environment.
  • Lead on the Build out of 3 regional Operations Centers in Las Vegas, NV, Mesa, AZ and Allen, TX.
  • Migration from On-Prem SCCM Patching solution to cloud-based patching provider to enhance security posture for remote team members.
  • Migration to Cloud Based VPN Provider to support and scale for remote workforce.
  • Lead the COVID remote workforce initiative, we were able to get 80% of our team members (400+ users) working from home in the span of 3 weeks.

Timeline

IT Desktop Support Manager

UNIFY Financial Credit Union
07.2021 - Current

Supervisor of Network Services

UNIFY Financial Credit Union
02.2020 - 07.2021

Network Engineer II

UNIFY Financial Credit Union
12.2018 - 02.2020

Network Engineer

UNIFY Financial Credit Union
01.2016 - 12.2018

Communications Technician

Western Federal Credit Union
07.2013 - 12.2015

Bachelor of Science - Business Administration – Information Technology Management

Western Governors University

Cisco Networking Academy -

Cypress College

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Sean Paavola