Sean P. McCarthy
Frederick,MD
Summary
Dynamic IT professional with a proven track record at Unger Consulting, LLC, specializing in troubleshooting and remote support. Experienced in resolving technical issues, managing ticketing systems, and maintaining accurate documentation to support operational continuity. Strong communicator focused on efficient issue resolution and user satisfaction. Proficient in Active Directory and IT asset management, with a growing foundation in networking concepts including TCP/IP, DNS, and DHCP.
Overview
13
13
years of professional experience
1
1
Certification
Work History
System Administrator
Unger Consulting, LLC
08.2019 - Current
- Delivered technical assistance in configuring, setting up, maintaining, and troubleshooting computer systems, hardware, and software to ensure optimal performance.
- Diagnosed and resolved hardware and peripheral issues, including printers and remote user systems.
- Monitored and managed ticketing system to efficiently track, document, and resolve issues, enhancing user satisfaction.
- Maintained account accuracy through creation, modification, and removal in Active Directory.
- Supported remote users by accessing systems and verifying functionality post-resolution to ensure seamless operations.
UES Representative
US Business Services Inc
Calverton, MD
01.2019 - 04.2019
- Managed B2B sales efforts in energy consulting, advising businesses on service options to optimize cost savings.
- Generated new business through outbound prospecting.
- Developed skills in handling objections and adapting sales approaches based on customer feedback to enhance client engagement.
Computer Support Specialist
Advanced Global Resources, LLC
03.2017 - 01.2019
- Directed computer service operations for team of 20+ staff, enhancing service delivery and support.
- Ensured operational status and functionality of computer systems, printers, scanners, and communication equipment.
- Maintained accountability for 300+ computer assets valued at over $80K, ensuring compliance with Department of Defense standards.
- Identified and resolved system issues, ensuring continuous operation and support for 5,000+ personnel.
Health Information Systems Technician
United States Air Force
06.2013 - 07.2014
- Managed service tickets in Remedy, ensuring timely routing and closure.
- Delivered help desk support for system and peripheral issues, resolving problems with displays, Outlook, and software.
- Assisted users through troubleshooting steps, confirming resolution of issues.
Education
Some College (No Degree) - Information Systems Management
University of Maryland Global Campus
Adelphi, MarylandSome College (No Degree) - Cybersecurity & Networking
Independence University
Salt Lake City, UT (Online University)Skills
- Technical support
- Help desk support
- Troubleshooting
- Hardware and software installation
- IT asset management
- Active Directory
- Process Compliance
- Documentation Accuracy
- Microsoft Word
- Microsoft Outlook
- Office 365
- Basic Excel
- Python (Beginner)
- SQL (Beginner)
- Problem solving
- Installation services
- Communication skills
- Equipment Handling
Certification
- Cisco Certified Network Associate (CCNA) — In Progress
Studying routing & switching, subnetting, and network fundamentals
Timeline
System Administrator
Unger Consulting, LLC
08.2019 - Current
UES Representative
US Business Services Inc
01.2019 - 04.2019
Computer Support Specialist
Advanced Global Resources, LLC
03.2017 - 01.2019
Health Information Systems Technician
United States Air Force
06.2013 - 07.2014
Some College (No Degree) - Information Systems Management
University of Maryland Global Campus
Some College (No Degree) - Cybersecurity & Networking
Independence University