Sean Porter
Statesboro,GA
Summary
Results-driven Outbound Lead recognized for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability to ensure seamless operations and exceed targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outbound Lead
Phoenix Transloading
Savannah, GA
07.2024 - 05.2025
- Generated creative ideas for improving overall efficiency of the outbound process.
- Created reports on outbound campaign performance and provided recommendations for improvement.
Crew Leader
Jitterbit
Savannah, GA
08.2023 - 07.2024
- Performed general maintenance on tools and equipment used by the crew.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Provided technical support to crew members when operating machinery or equipment.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Ensured compliance with all health and safety regulations.
- Conducted regular reviews of work orders to confirm completeness of project requirements.
- Trained new hires on job duties, safety protocols, and company policies.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Assisted in resolving customer complaints or issues quickly and efficiently.
Crew Leader
C & H Services
Dalton, GA
01.2015 - 12.2020
- Performed general maintenance on tools and equipment used by the crew.
- Reviewed blueprints and plans prior to beginning a job to ensure accuracy of measurements and specifications.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Implemented cost saving measures to reduce expenses while maintaining quality standards.
- Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
- Coordinated with other departments regarding scheduling conflicts between crews.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Trained new hires on job duties, safety protocols, and company policies.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Conducted regular reviews of work orders to confirm completeness of project requirements.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Inspected equipment for proper operation before use by crew members.
- Monitored inventory levels and ordered supplies as needed.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Established and maintained professional working relationships with employees.
- Organized crew placement per job function when assigning work.
Education
Bachelor of Arts -
Northern Illinois University
Dekalb, IL05-1995
Skills
- Outbound strategy
- Campaign reporting
- Data analysis
- Performance monitoring
- Customer service
- Team leadership
Certification
- Confined Space Rescue Trained
- Forklift operator
- Scissor lift operator
Timeline
Outbound Lead
Phoenix Transloading
07.2024 - 05.2025
Crew Leader
Jitterbit
08.2023 - 07.2024
Crew Leader
C & H Services
01.2015 - 12.2020
Bachelor of Arts -
Northern Illinois University