Dynamic professional with extensive experience in operational oversight and staff training within fast-paced environments. Known for strong communication skills and a commitment to safety compliance, contributing to efficient workflows and enhanced customer satisfaction.
Overview
14
14
years of professional experience
Work History
part time supervisor
UPS
Forest Park, Georgia
12.2025 - Current
Supervised daily operations to ensure timely package deliveries.
Trained new team members on safety protocols and operational procedures.
Oversaw workflow processes to maintain efficiency in package handling.
Managed disputes between employees concerning missed shifts or incorrect timesheet entries.
Machine Operator
WITRON
Forest Park, Georgia
03.2021 - 07.2025
Operated automated machinery to ensure efficient production flows.
Monitored equipment performance to maintain optimal operating conditions.
Trained new operators on equipment usage and safety procedures.
Assisted in troubleshooting mechanical issues during production runs.
Adjust machine settings to complete tasks accurately.
Ensure that safety guidelines are followed at all times while operating machinery.
Monitored and observed the production line to watch for pile-ups and jams.
Keep detailed reports of maintenance activities performed on machinery.
Kitchen Supervisor
Hooters
Jonesboro, Georgia
08.2017 - 06.2021
Supervised kitchen staff to ensure efficient food preparation and service.
Trained new team members on kitchen procedures and safety protocols.
Coordinated meal preparation schedules to optimize workflow and service times.
Enforced sanitation standards to ensure a clean and safe kitchen environment.
Monitored food quality to uphold company standards and customer satisfaction.
Assisted in resolving staff conflicts to maintain a positive work atmosphere.
Ensured all kitchen staff adhered to food safety and sanitation regulations.
Oversaw food preparation, production and presentation according to quality standards.
Resolved customer complaints regarding food quality or service issues.
bakery
Walmart
Riverdale, Georgia
10.2018 - 11.2019
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Housekeeping Room Attendant
Ramada
Fairview Heights, Illinois
11.2015 - 07.2017
Cleaned and sanitized guest rooms to ensure high standards of cleanliness.
Restocked supplies and linens to maintain inventory levels for guest needs.
Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
Organized and managed cleaning schedules to optimize room turnover efficiency.
Inspected rooms for quality assurance before guest check-in for a pleasant experience.
Assisted with laundry operations by sorting, washing, and folding linens efficiently.
Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Removed trash from rooms and replaced liners in wastebaskets.
Shift Leader
Rallys
Cahokia Heights, IL
04.2014 - 06.2017
Trained new team members on service standards and food safety protocols.
Managed inventory levels to ensure adequate stock for food preparation and service.
Resolved customer complaints efficiently to enhance satisfaction and encourage repeat business.
Conducted regular quality checks on food and service to maintain high standards.
Maintained cleanliness and organization of workstations and dining areas.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Order Picker
Higher Level Inc
Edwardsville, Illinois
04.2013 - 11.2015
Selected and picked orders accurately for timely fulfillment.
Operated warehouse equipment to transport goods efficiently.
Managed labeling and packaging of outgoing orders effectively.
Monitored stock levels and reported discrepancies to management.
Utilized scanning equipment for picking, packing and shipping orders.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
Sanitation Worker
Higher Level Inc
Edwardsville, Illinois
04.2013 - 11.2015
Operated cleaning equipment to maintain sanitary conditions in facilities.
Inspected areas for cleanliness and reported issues to management.
Kept records of cleaning schedules and tasks completed throughout shifts.
Followed the sanitation schedule and documented cleaning activities.
Cleaned and sanitized equipment, walls, ceilings and other surfaces.
Removed trash and waste from work areas to designated collection points.
Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
Maintenance Technician
Menasha Packaging Company
Pontoon Beach, IL
03.2013 - 02.2014
Conducted routine inspections of machinery and equipment for optimal performance.
Utilized hand tools and power tools to execute repairs on various systems.
Operated conveyor systems to transport materials efficiently across production lines.