SEAN P. TRUJILLO
Canteen Sector Of Compass Group
Colorado Springs,CO
1
Language
1
Certification
24
years of professional experience
Dynamic Area Client Services Manager with extensive experience in the Hospitality industry. Proven track record in client relationship building and revenue growth through strategic initiatives. Strong leadership and process optimization skills have consistently enhanced client satisfaction and loyalty, driving account retention and fostering continuous improvement in service delivery.
Work History
Customer Service Manager
8 Months- Analyzed daily and monthly department performance, providing actionable feedback that led to enhanced team output.
- Oversaw daily client activity, ensuring service delivery met standards and implementing initiatives that boosted client satisfaction.
- Increased client satisfaction and loyalty through proactive check-ins via telephone or email.
- Supported account retention and growth by identifying service improvement opportunities and strengthening client relationships.
Store Manager Trainer
12 Years 11 Months- Trained and developed new and existing Store Managers on company policies, procedures, systems, and leadership expectations.
- Trained and developed new and existing Store Managers on company policies, procedures, systems, and leadership expectations, ensuring consistent operational standards.
- Coached Store Managers on sales growth, labor management, inventory control, scheduling, and profitability to drive effective store performance.
- Guided Store Managers in understanding and achieving financial, sales, customer service, and operational goals, enhancing overall store success.
Area Branch Rental Manager
5 Years 2 Months- Managed daily operations of multiple Enterprise branches, driving consistent performance and adherence to company standards.
- Led, coached and developed Branch Managers, Assistant Managers and Management Trainees.
- Lead, coached and developed Branch Managers, Assistant Managers and Management Trainees.
- Cultivated relationships with corporate accounts, insurance partners, dealerships, body shops, and New Mexico film industry markets to enhance collaboration and service offerings.
Trainer/Hospitality & Service Manager
5 Years 9 Months- Lead daily front-of-house and guest-service operations to ensure a consistently outstanding dining experience.
- Supervised servers, bartenders, hosts, and service staff to enhance guest satisfaction and operational efficiency.
- Recruited, interviewed, onboarded, trained, coached and developed hospitality team members.
- Maintained high standards for hospitality, food quality, cleanliness, and service to create a welcoming and enjoyable dining atmosphere.
Education
Bachelor Of Science - Hotel, Restaurant & Tourism Management
Skills
Client relationship building
Account management
Revenue growth
Leadership development
Change management
Service delivery
Customer retention
Customer engagement
Team development
Positive attitude
Affiliations
- Alumnus- Alpha Tau Omega Fraternity
- Alumnus- Eta Sigma Delta Hospitality Fraternity
- Alumnus- National Society for Minorities in Hospitality
Certification
- CM - Certified ServSafe Manager
Languages
Spanish
Full Professional
Timeline
Customer Service Manager
Canteen Sector Of Compass Group
2026.02 - CurrentRead More
Store Manager Trainer
Starbucks Coffee Company
2013.01 - 2025.12Read More
Area Branch Rental Manager
Enterprise Holdings
2007.10 - 2012.12Read More
Trainer/Hospitality & Service Manager
Red Lobster
2003.01 - 2008.10Read More
New Mexico State University
Bachelor Of Science from Hotel, Restaurant & Tourism Management
Read More