Sean Reif
Summary
Customer Service & Hospitality Leader with 20+ years of experience in high-volume restaurant and bar environments. Proven track record of increasing sales, leading teams, and delivering exceptional guest experiences. Trained through McDonald's college-level leadership program while managing Guest Services, and floor operations as Shift Lead at Beef 'O' Brady's. Spent over 13 years at T.C.'s Referee, one of Sioux Falls’ longest-standing restaurants, building a reputation for reliability, leadership, and top-tier customer satisfaction. Known for driving repeat business, resolving customer concerns quickly, and motivating teams to exceed service and sales goals.
Overview
20
20
years of professional experience
Work History
Lead Server
T.C.'s Referee
09.2012 - 02.2026
- Managed high-volume restaurant sections while maintaining exceptional customer service and driving strong sales performance.
- Resolved customer complaints and service issues promptly, ensuring positive guest experiences and repeat business.
- Assisted team members with order issues, menu questions, and operational challenges during busy service periods.
- Served as acting manager when needed, overseeing shift operations and supporting staff to maintain efficient service.
- Bartended a full rail including liquor, beer, and wine while ensuring responsible alcohol service and accurate order fulfillment.
- Trained and onboarded new employees on service standards, menu knowledge, and POS procedures.
Shift Lead/Bartender
Beef 'O' Brady's
06.2015 - 01.2018
- Bartended a full rail of liquor, beer, and wine while maintaining speed, accuracy, and responsible alcohol service in a high-volume environment.
- Supervised team members during shifts to ensure smooth restaurant operations and efficient service.
- Managed weekly liquor inventory and placed orders to maintain proper stock levels and support sales demand.
- Managed a large service section, driving restaurant sales while delivering high-level customer satisfaction.
- Maintained precise cash handling and till management, ensuring accurate transactions and deposit preparation.
- Trained and onboarded new employees on menu knowledge, service standards, and operational procedures.
- Assisted in resolving customer complaints and mediating employee conflicts to maintain a positive dining and work environment.
Assistant GM(Head of Guest Service Dept.)
McDonald's
05.2006 - 05.2012
- Supervised daily operations during shifts, ensuring efficient service delivery and high customer satisfaction.
- Assisted in hiring, training, and developing staff and management, enhancing team performance and retention.
- Led the Guest Service Department, driving improvements in service times, customer satisfaction, and sales.
- Certified multiple times in food safety, ensuring compliance with health regulations and maintaining high standards for food handling and preparation.
- Supported multiple locations by traveling to optimize service efficiency, customer experience, and management development across 9 sites.
- Facilitated weekly management meetings focused on revenue growth, enhanced customer satisfaction, and workplace improvement.
- Managed cash handling, deposit preparation, and ensured accurate financial reporting.
- Coordinated marketing initiatives, promotions, and advertisements to boost customer engagement.
- Oversaw performance and development of 60+ revolving employees, managing disciplinary actions and resolving workplace issues to maintain a productive and positive work environment.
- Acted as McCafé Coordinator during a nationwide rollout, leading successful implementation at the store level.
- Conducted monthly inventory management and maintained supply accuracy.
- Demonstrated versatility by effectively running all active floor positions.
Education
High School Diploma -
Washington High School
Sioux Falls, SDSkills
- Thrives in fast-paced, high-volume environment
- Maintains a positive, professional attitude under pressure
- Team leadership and staff support
- Team-oriented collaborator
- Delivers exceptional customer service and guest satisfaction
- Upselling techniques to increase sales and revenue
- Reliable and punctual with a strong work ethic
- Accurate cash handling and POS transactions
- Quick learner with the ability to adapt to new systems and responsibilities
- Consistently strives for excellence and high performance in every role
Timeline
Shift Lead/Bartender
Beef 'O' Brady's
06.2015 - 01.2018
Lead Server
T.C.'s Referee
09.2012 - 02.2026
Assistant GM(Head of Guest Service Dept.)
McDonald's
05.2006 - 05.2012
High School Diploma -
Washington High School