Leah Mann
Nashville,TN
Summary
Industrious cocktail and dinner server with a commitment to personable and efficient service. Highly adept to serving a high-volume customer base who demand an elevated level of care. Dynamic presence known for enhancing all guests' experiences. With an enthusiasm for sales and marketing, I perform best in high volume, high pressure environments while maintaining a calm and sophisticated demeanor at all times. Well versed in all things food and beverage, and guest services.
Overview
10
10
years of professional experience
Work History
Lead Server
Cowboy Slims
10.2014 - 04.2024
- Responsible for the opening and closing of roughly $3,000-$5,000 in checks per night.
- Recommended for the Diamond Service Awards for Hospitality and Nightlife in regards to customer service by management.
- Arranged and prepared tables during high volume dining periods for customers to offer memorable experiences and foster repeat business.
- Promoted a positive and fun workplace culture through teamwork, open communication, and mutual support among coworkers.
- Tailored my guests' experiences to acutely accommodate their expectations and requirements.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests and staff at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Exercise Science - Sports Medicine
NASM
Minneapolis, MN02.2021
Associate of Arts - Cosmetology
Aveda Insitute Minneapolis
Minneapolis09.2019
Skills
- Upselling and Cross Selling
- Public Speaking
- Exceptional Communication Skills
- Strong Clients Retention and Relations
- Thrives in a high stress, fast paced atmosphere and does exceedingly well under pressure
- Extensive Knowledge of Liquor and Spirits
- POS Systems
Referances
- Jayson Set - General Manager at Cowboy Jacks & Cowboy Slims
Phone: (952) 451-0277
- Adam Christopher - Manager at Cowboy Slims
Phone: (651) 269-5805
- Swayze LaBelle - Manager at Cowboy Slims
Phone: (612) 212-3699
Timeline
Lead Server
Cowboy Slims
10.2014 - 04.2024
Exercise Science - Sports Medicine
NASM
Associate of Arts - Cosmetology
Aveda Insitute Minneapolis