Celia Foglio
Waynesville.com,NC
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Since I was born, I grew up in the restaurant business, my grandfather owned a restaurant where i learned costumer service skills at a young age. At the age of 14 I started worki8ng on my own in a little hometown workshop and worked my way up in multiple restaurants. The knowledge I have has helped me a long way and I hope to learn more. Im a returning student and will be attending college in clearwater FL in 4 months and am looking for a short time job for the summer. Service-oriented waitress with [4] years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
Overview
4
4
years of professional experience
Work History
Lead Server
Amicis Italian
Waynesville NC, NC
02.2021 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders and coordinated customer service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Prepared specialty desserts for customers for special occasions.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Hostess/Waitress
Firefly Taps And Grill
Waynesville Nc, NC
01.2019 - 12.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Hostess/Waitress
Kornerstone Kafe
Waynesville, NC
09.2017 - 05.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
High School Diploma -
Tuscola High School
Waynesville, NC06.2021
Skills
- High Energy and Stamina
- Dining Room Cleaning and Upkeep
- Covid Symptom Screening
- Transactions and Cash Handling
- Relationship Building
- Workflow Coordination
- Upselling and Cross Selling
- Special Requests and Substitutions
- Team Player
- Able to Lift 30 Pounds
- Bathroom Servicing
- Customer Service and Rapport
- Menu Recommendations
- Service-Oriented
- Warm and Friendly
- Cleaning and Sanitizing
- Verbal and Written Communication
- High Volume Dining
- Menu Memorization and Presentation
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Food and Beverage Service
- Staff Training
- Food Safety Standards
Timeline
Lead Server
Amicis Italian
02.2021 - Current
Hostess/Waitress
Firefly Taps And Grill
01.2019 - 12.2020
Hostess/Waitress
Kornerstone Kafe
09.2017 - 05.2018
High School Diploma -
Tuscola High School