La'Shawn Hamb
Atlanta,GA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. After the new decade of 2020 started, eventually created and branded “Chef LA’s Fusion Cuisines”.
Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding, Motivated to learn, grow and excel.
Overview
7
7
years of professional experience
Work History
Lead Server
Under The Cork Tree
Sandy Springs, GA
03.2022 - Current
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
Restaurant Waiter
Taco Mac Restaurant
Atlanta, GA
02.2020 - 02.2022
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
Market Developer
Phoenix Brand Management Group
Dunwoody, GA
02.2018 - 02.2020
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Hired, supervised and coached upwards of 75 employees on sales strategies to optimize performance
Head Waiter
Yard House
Atlanta, GA
06.2017 - 11.2017
- Trained staff members on use of POS system.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA05.2014
Skills
- Team Player
- High Energy and Stamina
- Upselling and Cross Selling
- Customer Service and Rapport
- Adaptable and Flexible
- Detail-Oriented
- Entrepreneurial Mentality
- Multitasking and Prioritization
- Team Leadership
Accomplishments
Attended National Leaders Conference in Dallas, Tx, where as only two of the top leaders in each office across all 50 states are invited.
Top 10 Rep in profit in the country from week of: 4/1/19-4/7/19
Timeline
Lead Server
Under The Cork Tree
03.2022 - Current
Restaurant Waiter
Taco Mac Restaurant
02.2020 - 02.2022
Market Developer
Phoenix Brand Management Group
02.2018 - 02.2020
Head Waiter
Yard House
06.2017 - 11.2017
High School Diploma -
North Cobb High School