Katherine Ayd
Long Beach,CA
Summary
Dedicated Lead Server skilled in effective communication and adaptability. Successfully led teams during peak hours, ensuring high customer satisfaction while mentoring new staff. Ready to leverage customer service strengths to drive operational success.
Overview
6
6
years of professional experience
Work History
Lead Server
Olè Tapas Bar (formally Cafe Sevilla)
Long Beach, CA
02.2026 - Current
- Provide exceptional customer service in a fast-paced environment.
- Lead a team of servers during busy shifts, ensuring smooth service and highly satisfied customers
- Train and mentor new servers on menu knowledge, toast systems and service standards.
- Resolve customer inquiries and issues through effective communication and problem-solving.
- Contribute to the creation of a welcoming atmosphere for all guests.
- Ensure employees take their breaks
- Cut servers from taking additional tables when needed.
- Consistently upsell food and beverages, increasing sale totals.
- Support management by completing office tasks.
Lead Server
Cafe Sevilla
Long Beach, California
02.2023 - 02.2026
- Led a team of servers during busy shifts, ensuring smooth service and highly satisfied customers
- Trained and mentored new servers on menu knowledge, toast systems and service standards.
- Consistently upsold food and beverages, increasing sales totals.
- Provided exceptional customer service in a fast-paced environment.
- Resolved customer inquiries and issues through effective communication and problem-solving.
- Created a welcoming atmosphere for all guests.
- Ensured employees took their breaks.
- Cut servers from taking additional tables when needed.
Server
Super Mex Restaurants
Long Beach, California
06.2020 - 02.2023
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Managed food and drink orders accurately and efficiently.
- Handled cash transactions and processed payments accurately.
- Ensured cleanliness and organization of dining area and utensils for optimal dining conditions.
- Contributed insights in team meetings to elevate service standards and operational efficiency.
Education
High School Diploma -
Wilson High School
Long Beach, CA06-2020
Skills
- Food and beverage upselling
- Service standards
- Staff training
- Team leadership
- Server monitoring
- Customer service
- POS systems
- Conflict resolution
- Effective communication
- Attention to detail
- Adaptability
- Banquet service
- Special event coordination
- Team player
References
- Luis Benitez (Corporate Office Manger, Super Mex) - (562) 739-1074
- Bryan Estuardo ( General Manager, Cafe Sevilla) - (562) 253-6223
- Gilberto Tabares ( General Manager, Olé Tapas Bar) - (909) 641-0897
Timeline
Lead Server
Olè Tapas Bar (formally Cafe Sevilla)
02.2026 - Current
Lead Server
Cafe Sevilla
02.2023 - 02.2026
Server
Super Mex Restaurants
06.2020 - 02.2023
High School Diploma -
Wilson High School