SAIVON STURDIVANT
Las Vegas,NV
Summary
I am a dedicated and ambitious person seeking a position in an established company that will allow me to use my extensive set of skills and abilities to provide great service and leadership in any diverse environment. To allow me to learn and grow as an individual to reach my full potential and create success for my employer and my team.
Overview
8
8
years of post-secondary education
8
8
years of professional experience
Work History
Lead Server
Hot n Juicy Crawfish
Las Vegas, NV
07.2017 - Current
- Responsible for excellent customer service.
- To be able to lead a team through communication and teamwork.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic while maintaining calm, professional demeanor.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Key Holder
Camper
Las Vegas, NV
10.2015 - 06.2017
- Responsible for opening and closing a store.
- Duties also include: handling operational procedures, assisting cashiers, providing great customer service, supervising staff, setting alarms, bank deposits, and shipment management.
- Provided sales feedback to management to address concerns in sales reports.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Associate
Nike
Las Vegas, NV
01.2016 - 01.2017
- Responsible for great customer service.
- Duties also include cashiering, money handling, product knowledge, presenting the product, stock management, building clientele, and basic cleaning.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
Sales Representative
Knyew Lv
Las Vegas, NV
01.2014 - 10.2015
- Responsible for opening and closing the store.
- Duties also including: cashiering, visual merchandising, inventory management, online orders, providing excellent customer service, knowledgeable of current fashion trends, building clientele, and shipment management.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NV 08.2007 - 06.2012
No Degree - Dental Assisting
College Of Southern Nevada
Las Vegas, NV 01.2020 - 12.2022
Skills
Excellent Customer Service
undefinedReferences
Heaven Calhoun (Manager at Hot n Juicy) - (702) 788 - 7831
Jeff Eugenio (Lead Server at Hot n Juicy) - (702) 465 - 5936
Vinnie Curioso (Bartender at Hot n Juicy) - (702) 542 - 1835
Timeline
No Degree - Dental Assisting
College Of Southern Nevada
01.2020 - 12.2022
Lead Server
Hot n Juicy Crawfish
07.2017 - Current
Sales Associate
Nike
01.2016 - 01.2017
Key Holder
Camper
10.2015 - 06.2017
Sales Representative
Knyew Lv
01.2014 - 10.2015
High School Diploma -
Ed W Clark High School
08.2007 - 06.2012
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