Yessenia Torres Lopez
Santa Ana,CA
Summary
Friendly Server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Server
Rubys Diner South Coast Plaza
Costa Mesa , CA
2021.04 - Current
- Take food and drink orders from customers accurately and with a positive attitude
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Engage with customers in a friendly manner
- Knowledge of the menu, with the ability to make suggestions
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Prepare checks that itemize and total meal costs and sales taxes
- Help food preparation staff when necessary.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
Server
Rubys Diner San Clemente
2016.01 - 2017.08
- Take food and drink orders from customers accurately and with a positive attitude
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Engage with customers in a friendly manner
- Knowledge of the menu, with the ability to make suggestions
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Prepare checks that itemize and total meal costs and sales taxes
- Help food preparation staff when necessary.
Head Server
Rubys Diner Corona del Mar
2014.08 - 2015.03
- Take food and drink orders from customers accurately and with a positive attitude
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Engage with customers in a friendly manner.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CA2010-06
Skills
- Excellent customer service
- Verbal communication skills
- Friendly and outgoing attitude
- Cash Drawer Management
- Point of Sale Operations
- Cash Register Operations
- Basic Math Skills (Money Handling)
- Retail Sales
Personal Information
Title: Server/Front of House
Languages
Spanish
Native/ Bilingual
Certification
- Servsafe California Food handler #6728712
Timeline
Lead Server
Rubys Diner South Coast Plaza
2021.04 - Current
Server
Rubys Diner San Clemente
2016.01 - 2017.08
Head Server
Rubys Diner Corona del Mar
2014.08 - 2015.03
High School Diploma -
Costa Mesa High School
- Servsafe California Food handler #6728712
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