Sean Rew
Danville,IL
Summary
Financial advisor and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in Customer Service and Time Management will be valued.
Overview
8
8
years of professional experience
Work History
Food Truck Owner
Lovin Cup Food Truck
Danville , IL
04.2019 - 01.2023
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
- Optimized small workspace to maximize utility of sometimes cramped food truck working area.
- Prioritized service to develop relationships and improve customer regularity.
- Identified top-selling products and hot ideas to create customer favorites and improve brand identity.
- Worked well within budget while incorporating high-quality ingredients to improve food quality.
- Organized involvement in local events, meetings and parties to serve as caterers or food vendors.
- Utilized expert-level culinary experience to create creative, delicious dishes and meals.
- Coordinated with business owners and Customers to approve truck placement in front of businesses.
- Created new recipes with overstocked product to entice customers and move product quickly.
- Created daily inventory reports to chart food losses and profit margins.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
Assistant Service Manager
Toyota of Danville
Danville, IL
09.2014 - 03.2019
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Adhered to customer service standards to foster satisfaction and retention.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Danville High School
Danville, IL05.2003
Skills
- Payment Collection
- Decision Making
- Critical Thinking
- Process Monitoring
- Vehicle Inspection
- Vehicle Service Documentation
- State and Federal Regulations
- Attention to Detail
- Delivery Documentation
- Delivery Instructions Verification
- Problem Solving
- Time Management
- Dependable and Reliable
- Courteous and Polite Demeanor
Timeline
Food Truck Owner
Lovin Cup Food Truck
04.2019 - 01.2023
Assistant Service Manager
Toyota of Danville
09.2014 - 03.2019
High School Diploma -
Danville High School
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