Sean Reyes
Mesquite,Texas
Work Preference
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
19
19
years of professional experience
3
3
Certification
Work History
Project Manager
D's Trees & Landcare
10.2024 - Current
- Managed customer engagement activities, including providing estimates, invoicing, and conducting post-completion reviews to ensure satisfaction.
- Coordinated logistics for team deployment and resource allocation, ensuring timely execution of services across multiple job sites.
- Maintained comprehensive records of equipment, inventory, and vehicles, and liaised with vendors for maintenance and replacement needs.
Land Surveyor Assistant & IT
Data Land Services Corporation
02.2020 - 10.2024
- Increased overall team productivity by serving as a reliable resource for answering questions regarding site conditions or measurement techniques.
- Ensured accurate data collection by regularly reviewing field notes and measurements for consistency and potential errors.
- Improved team efficiency by maintaining organized field notes and documentation of survey findings.
- Prepared and maintained sketches, maps, reports and legal descriptions of surveys to describe, certify and assume liability for work performed.
- Supported the Surveyor in conducting topographic, boundary, and construction surveys for accurate project planning.
- Planned and conducted ground surveys to establish baselines, elevations and other geodetic measurements.
- Researched legal records, survey records and land titles to obtain information about property boundaries in areas to be surveyed.
- Assisted with drafting detailed survey maps using CAD software, facilitating efficient design processes for clients.
- Performed boundary, topographic and title land surveys.
Project Manager
D’s Trees & Landcare
03.2018 - 02.2020
- Managed customer engagement activities, including providing estimates, invoicing, and conducting post-completion reviews to ensure satisfaction.
- Coordinated logistics for team deployment and resource allocation, ensuring timely execution of services across multiple job sites.
- Maintained comprehensive records of equipment, inventory, and vehicles, and liaised with vendors for maintenance and replacement needs.
Site Operations Manager
Lexmark International
11.2011 - 02.2018
- Facilitated the deployment of managed print technology and support services, ensuring adherence to operational governance and best practices.
- Coordinated hardware device deployment, maintaining asset management system accuracy and monitoring service performance against Service Level Agreements.
- Initiated operational improvements to enhance productivity and efficiency, resulting in cost reductions and the maintenance of advanced practices.
- Ensured 99% uptime availability for customer fleets by resolving network, supply, or maintenance issues and managing equipment upgrade orders.
- Drove excellence in customer service through effective communication channels between internal teams as well as external clients.
- Mentored and trained junior team members, fostering professional development and career advancement opportunities within the company.
Remote Support Analyst
Flextronics – RTS
03.2009 - 10.2011
- Resolved diverse technical issues for residential and business clients through secure remote software, enhancing system performance and user satisfaction.
- Executed system optimizations, installed upgrades and patches, and eradicated viruses, spyware, and malware using specialized tools and a comprehensive knowledge database.
- Managed and updated client accounts and support cases within a CRM system, ensuring diligent follow-up and resolution confirmation to maintain high customer service levels.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Answered customer support inquiries via specialized ticket tracking platforms.
Customer Support Specialist-Tier I
MEDHOST, Inc
09.2007 - 02.2009
- Provided comprehensive technical support for hospital clients, resolving issues with application functionality, configuration, networking, and peripheral devices, while ensuring reliable server and network performance through proactive monitoring and alert response.
- Enhanced client relationships by conducting weekly status calls and reports, documenting issue resolutions within the Track-It ticket system, and offering on-site support during critical application implementations.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Instructor/Assistant Director
Benchmark Career Institute
05.2006 - 08.2007
- Delivered instruction in A+, Network+, and CCNA certification programs through lectures, practical labs, and simulation exams to monitor and improve student proficiency.
- Served as interim Assistant Director, advising prospective students on course selection and assisting with financial aid applications to secure funding.
- Prepared instructional materials that catered to various learning styles, ensuring comprehensive coverage of course content for all students.
- Managed classroom activities efficiently to ensure maximum utilization of class time for learning purposes.
- Maintained accurate records of student attendance, grades, and progress reports for instructor review and analysis.
Education
Associate of Science - Computer Networking
Eastfield College
Mesquite, TX05-1999
Skills
- Communication
- Teamwork
- Property research
- Field measurements
- Plat preparation
- Land surveying
- Topographic surveying
- Utility location
- Legal descriptions
- Record retrieval
- Construction staking
- Survey calculations
Certification
- A+ Certified, CompTIA 2005
- Network+ Certified, CompTIA 2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
D's Trees & Landcare
10.2024 - Current
Land Surveyor Assistant & IT
Data Land Services Corporation
02.2020 - 10.2024
Project Manager
D’s Trees & Landcare
03.2018 - 02.2020
Site Operations Manager
Lexmark International
11.2011 - 02.2018
Remote Support Analyst
Flextronics – RTS
03.2009 - 10.2011
Customer Support Specialist-Tier I
MEDHOST, Inc
09.2007 - 02.2009
Instructor/Assistant Director
Benchmark Career Institute
05.2006 - 08.2007
Associate of Science - Computer Networking
Eastfield College
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