Sean Rickard
Frisco,TX
Summary
Senior Product Operations Manager with a wireless messaging engineering background. Safeguarding $300 million in commercial messaging revenue by overseeing anti-spam messaging policies for (10DLC, short code, toll-free) campaigns to ensure compliance with CTIA and TCPA regulations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Product Operations Manager
T-Mobile HQ
07.2021 - 03.2024
- Conducted SBR onboarding reviews for CPaaS aggregator campaigns to ensure carrier code of conduct compliance.
- Managed Proofpoint deliverables to improve A2P traffic visibility and code of conduct adherence.
- Analyzed traffic captures for monthly governance and QBR assessments.
- Collaborated with product marketing to adjust operational strategies based on data trends.
- Audited network traffic for code of conduct compliance.
- Prepared compliance reporting audits for various campaign types (10DLC, short code, sole prop, and toll-free).
- Introduced peers to Splunk and anti-spam tools for tracing compliance of a $300 million revenue stream.
NTAC Messaging Engineer
T-Mobile USA TSD&O Engineering
04.2008 - 07.2021
- Launched and supported integration of Mavenir Openstack messaging nodes, VoLTE nodes, Barracuda SMTP policies and Adaptive anti-spam tuning for national platform clusters.
- Managed Adaptive, Barracuda, and Proofpoint RESTful P2P and SMTP anti-spam ruleset policies in collaboration with CISA, CIRT, WMC, 7726, and PhishFeed analysis.
- NTAC messaging SME, advising and consulting with commercial peers on A2P grey route spam policies based on 7726, ensuring compliance with TCPA and CTIA guidelines.
- Conducted integration testing of Comverse DTMF test plans, Visual VM, VM2TXT, completion, and system integration.
- Achieved 98% operational readiness completion rate while reviewing production MOP FOA analysis.
- Successfully completed ATP acceptance validation and developed KPI dashboard tools.
- Provided guidance to ensure compliance with volumetric, content grooming, and opt-in verification between aggregators, A2P clients, and commercial 10DLC generators.
- Conducted sensitive CIRT/Legal investigations for phishing, fraud, and volumetric network abuse, utilizing network tracing and data mining analytics.
- Delivered CTIA compliance and fraud training sessions for internal T-Mobile stakeholders.
Technical Support Engineer II
Sprint Nextel NTAC Operations
10.2003 - 04.2008
- Completed messaging weekly expansion activities of 13 national datacenter clusters by applying engineering, technical and maintenance procedures on time.
- Efficiently coordinated and procured messaging server parts and chassis RMA's based on traffic forecast deadlines.
- Applied platform expansion and maintenance activities based on technical drawings, schematics, to ensure adequate T1 capacity growth forecasts.
- Collaborated with design engineers for product launch phases for premium content messaging (Calltones, Cable Phone, VM2TXT).
Webhosting Support Analyst II
Sprint E|Solutions
03.2000 - 10.2003
- Supported ATM, toll-free call routing, and webhosting platforms.
Education
Bachelor of Arts - Business Administration Marketing
WGU (Western Governors University)
Salt Lake City, UT01.2026
Skills
- KPI data analysis
- Agile project management & FOA experience
- Enforcing vendor TCPA compliance
- Generating Splunk forensic reporting
Accomplishments
- Achieved a 93% reduction in SMTP spam volume from March 2021 (30M to 2M).
- Co-authored fraud partner guide anti-spam escalation process with Wholesale Operations, clarifying communication between engineering and MVNOs.
- Established a documented protocol with Syniverse to promptly report and terminate fraudulent bulk grey route spam.
- Safeguarded T-Mobile brand by swiftly detecting and addressing smishing activity, leading to the mitigation, blocking, and termination of prepaid SIMs.
Certification
A+ Certification
Microsoft W2k Certification
Additional Information
Experienced product operations manager with a strong commitment to values-driven leadership, specializing in enforcing TCPA anti-spam policies for mobile-originated and intercarrier text messaging connection points.
Systems & Applications
System Continuity platform Engineer:
- Mobileum/G&D OTA
- FOTA
- Adwise
- Adaptive/Enea Anti-spam
- Proofpoint Anti-spam
- Barracuda SMTP Email Anti-spam
- Mavenir Products: Voicemail, VVM, CBD, IP Multimedia (IMP), Mstore, ESME's, SMSC, MMSC
- Wireshark captures for WAP, XML, VoLTE, and SMPP protocols
- Pronghorn F5/A10 Load Balancer configuration
Timeline
Senior Product Operations Manager
T-Mobile HQ
07.2021 - 03.2024
NTAC Messaging Engineer
T-Mobile USA TSD&O Engineering
04.2008 - 07.2021
Technical Support Engineer II
Sprint Nextel NTAC Operations
10.2003 - 04.2008
Webhosting Support Analyst II
Sprint E|Solutions
03.2000 - 10.2003
Bachelor of Arts - Business Administration Marketing
WGU (Western Governors University)
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