Sean Rodriguez
Passaic
Summary
Dynamic leader with proven expertise in driving team performance and morale at ACC Premiere. Celebrating over 10 years of customer service experience and over 3 years of management experience across diverse fields in the industry. I am consistently striving for growth and learning new skills along the way. With expertise in SOP's and various systems/programs to further boost my career goals.
Overview
7
7
years of professional experience
Work History
Team Leader
ACC Premiere
07.2021 - Current
- Managing a highly motivated team in a professional contact center with ambitious goals. Driving agent performance, metrics and morale.
- Recruiting new team members through extensive interviewing whilst generating creative content to further boost/retain staff.
- Handling agent coaching's to further push success and content accuracy. Known for my expertise in conflict resolution and creative verbiage for for professional de escalation.
- Generating our company newsletter to formalize company updates.
Concierge Team Member
The Palisades Condominums
02.2021 - 07.2021
- Managed daily move in and move outs to ensure safety and enforce building policies.
- Managed package deliveries and food deliveries for residents.
- Escorted contractors to the proper floors/apartment units.
- Reported any damages that may possibly occur within the building.
- Utilized Google Calender to schedule contractor visits etc.
Management Intern
Camrise
06.2018 - 05.2020
- Supported supervisor with sales analysis and reporting.
- Worked on store inventory and stocking.
- Learned new technologies involving drones and camera equipment to help clientele/boost sales.
- Utilizing Sales Force to handle transactions and Social Media to promote products/sales.
Education
No Degree - Airline Management
Vaughn College of Aeronautics And Technology
Queens, NYHigh School Diploma -
Passaic Valley Regional High School
Little Ferry, NJ06-2014
Skills
- Teamwork and collaboration
- Coaching and mentoring
- Conflict resolution
- Performance evaluations
- Onboarding and orientation
- Call center operations
Timeline
Team Leader
ACC Premiere
07.2021 - Current
Concierge Team Member
The Palisades Condominums
02.2021 - 07.2021
Management Intern
Camrise
06.2018 - 05.2020
No Degree - Airline Management
Vaughn College of Aeronautics And Technology
High School Diploma -
Passaic Valley Regional High School
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