Sean Romo
Honolulu,HI
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm experienced in fast-paced environments and adaptable to changes.
Overview
9
9
years of professional experience
Work History
Server
Romano's Macaroni Grill
Honolulu, Hawaii
11.2017 - Current
- Provide quality proactive customer service in a fast-paced work environment
- Maintain beverage station; help clean restaurant and support fellow co-workers.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
Expeditor
Romano's Macaroni Grill
Honolulu, Hawaii
06.2017 - Current
- Managed and organized food, made sure that food was delivered to guest, dealt with takeout orders
- Designated trainer for incoming expeditors
- Communicated with the Cook's (back of the house).
Runner
Romano's Macaroni Grill
Honolulu, Hawaii
11.2016 - Current
- Ran out all foods to guest, made sure guest got the correct food, asked if they wanted any other condiments with food
- Communicated with expeditor.
Busser
Romano's Macaroni Grill
Honolulu, Hawaii
06.2015 - Current
- Managed cleaning tables and made sure tables were comfortable for guest
- Designated trainer for incoming bussers.
Education
Bachelors - Communications
College of The Desert
Palm Desert, CA05.2021
High School Diploma -
Kalani High School
Honolulu, HI05-2014
Skills
- Effective communicator
- Teamwork
- Hands-On
- Quick learner
- Great eye-hand coordination
- Flexibility
- Punctual
- Reliable Worker
- Positive and professional
- Strong Work Ethic
- Service prioritization
- Professional Appearance
- Guest Engagement
References
- Eva Thiim, Manager, Romano’s Macaroni Grill, 1450 Ala Moana Blvd #4240, Honolulu, HI, 96814, (808) 218-3742
- John Welker, College Baseball Coach, Palm Springs, CA, (760) 773-2591
- Shannon Hirai, High school Coach, Honolulu, HI, (808) 371-3105
Affiliations
- Made 1st team all-conference for College Baseball (2014-2015)
Timeline
Server
Romano's Macaroni Grill
11.2017 - Current
Expeditor
Romano's Macaroni Grill
06.2017 - Current
Runner
Romano's Macaroni Grill
11.2016 - Current
Busser
Romano's Macaroni Grill
06.2015 - Current
Bachelors - Communications
College of The Desert
High School Diploma -
Kalani High School
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