Sean Scaglione
Plainfield,IL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Millennium Pediatrics
Naperville, IL
06.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Scheduled appointments, completed necessary paperwork, and supported the providers in various capacities.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Mentored junior team members and managed employee relationships.
Restoration Technician
Servpro
Burr Ridge, IL
06.2019 - 01.2022
- Performed water extraction services on various types of carpets and upholstery.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
- Removed debris from affected areas with vacuums and other tools.
- Assisted in demolition activities including removal of drywall and flooring materials.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Used sanitizers and cleaning supplies to clean textiles, wood, glass, pottery and model figures.
Education
Bachelor of Science - Accounting
Lewis University
Romeoville, IL12-2025
Skills
- Data Entry
- Front Desk Operations
- Telephone Etiquette
- Customer Service
- Microsoft Excel
- Active Listening
Affiliations
- Playing and watching sports
- Collecting sports memorabilia
- Going on walks with my dog, Winston
- Building Lego sets
- Going to concerts
Timeline
Customer Service Representative
Millennium Pediatrics
06.2022 - Current
Restoration Technician
Servpro
06.2019 - 01.2022
Bachelor of Science - Accounting
Lewis University
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