Sean Schreffler
Everstory
GARNER,NC
26
years of professional experience
Seasoned 3rd generation licensed funeral industry professional with deep experience in location leadership, detail oriented, and financial oversight. Proven success in coaching teams, managing complex service arrangements, and handling escalated family concerns. Committed to strong customer service, expense control, and measurable business growth.
Work History
General Manager
3 Years 2 Months- Directed daily location operations, aligning staffing, scheduling, and service standards with business goals.
- Managed memorial service coordination, ensuring accurate arrangements and compassionate client support.
- Oversaw team performance, coaching staff on procedures, communication, and customer experience expectations.
- Reviewed financial performance, controlling expenses and supporting revenue growth through operational discipline.
- Resolved escalated family concerns promptly, maintaining professionalism and trust during sensitive interactions.
- Collaborated with sales, operations, and support teams to execute service plans and meet organizational priorities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Was in charge of all hiring and dismissing of a 40 member team
Location Leader, Crematory Operator
5 Years 1 Month- Directed daily funeral home operations, ensuring families received consistent, professional service.
- Coordinated staff schedules, assignments, and coverage to maintain seamless location workflow.
- Supervised compliance with service standards, safety procedures, and regulatory requirements.
- Reviewed location performance and implemented process improvements to strengthen efficiency.
- Managed facility readiness, ensuring spaces remained organized, presentable, and fully prepared.
- Mentored team members on service expectations, administrative accuracy, and operational procedures.
- In charge of all hiring and dismissing
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Responsible for all hiring and dismissing
- Assisted with all capital projects
- Led a very active and effective outreach program
- Annually improved market share every year I was there
- Annually housed and cremated approximately 1000 decedents
- Directed daily funeral home operations, ensuring consistent service standards and smooth family experiences.
Owner/Operator
15 Years 3 Months- Directed daily funeral home operations, ensuring compassionate service and regulatory compliance.
- Oversaw arrangement conferences, guiding families through service planning and memorial options.
- Managed staff schedules, training, and workflow to maintain consistent client support.
- Coordinated embalming, preparation, and visitation logistics with attention to dignity and detail.
- Negotiated vendor relationships and supply procurement to support smooth service delivery.
- Managed day-to-day business operations.
- Oversaw all monies: all payables and receivables
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Oversaw inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Contributed positively to the local community through involvement in various events or charitable organizations
- Operated with safety and skill to avoid accidents and delays.
- Gained in market share from a 200 call firm in 2000 to 275 calls in 2015.
- Sold over one million in preneed every year starting in 2003 and continued to achieve that sales goal annually until the sale of the business
- Implemented process improvements across office operations, case management, and service coordination.
- Operated a monument company that grossed over $100,000 annually
Education
Bachelor of Science - Business
Associate of Science - Mortuary Science
Skills
Leadership and team building
Problem resolution
Operations management
Collaborative skills
Leadership skills
Multi-tasking efficiency
Time management
Training and coaching
Team management
Customer relations
Relationship building
Employee development
Expense control
Timeline
General Manager
Everstory
02.2023 - 04.2026Read More
Location Leader, Crematory Operator
Foundation Partners Group
12.2017 - 01.2023Read More
Owner/Operator
Schreffler Funeral Homes
01.2000 - 04.2015Read More
Olivet Nazarene University
Bachelor of Science from Business
Read More
Worsham College of Mortuary Science
Associate of Science from Mortuary Science
Read More