Sean Shannon
Wilmington,DE
Summary
Telecommunications professional with robust experience in network management, systems optimization, and troubleshooting. Adept at collaborative team environments and delivering consistent results. Known for adaptability, reliability, and expertise in telecommunications infrastructure, VoIP systems, and signal processing. Strong strategic thinker with focus on operational efficiency and client satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Substitute Teacher K-12
Kelly Services
11.2023 - Current
- Substitute teacher for Brandywine School District. Currently a long term Librarian sub at Mount Pleasant Elementary School.
Telecommunications Specialist
Penn Medicine at Chester County Hospital
07.2021 - Current
- Answer all incoming calls to Chester County Hospital
- Launch Codes and alert doctors/staff when needed
- Notify Plant Ops of trouble / fire alarms
- Conduct radio checks of Security and Plant Ops personnel
- Prepare daily paperwork for the hospital chaplain
- Issue keys to employees
- WIN Weekend Incentive Position - I work here on Weekends
Ad Fulfillment Specialist
Insight Global
07.2022 - 11.2023
- Contract position - worked for Comcast placing ads on TV 100% remotely from home.
Public Safety Officer
Chester County of Pennsylvania
11.2021 - 07.2022
- Maintain surveillance and security of the Chester County Justice Center overnight. Monitor CCTV and radio communication. Notify supervisor or maintenance if any issues should arise.
Lead Security Officer
Penn Medicine at Chester County Hospital
08.2020 - 07.2021
- Oversee and operationalize a team of 20+ Officers.
- Conduct security patrols of the hospital and its outlying buildings
- Maintain shift reports and logs
- Assist hospital staff in handling unruly patients and visitors
- Insure that the morgue is secure and that proper documentation is present for all morgue traffic
- Issue ID badges staff as needed and enable security clearances for any doors which they may require
- Security Officer of the Year, 2015
Security Officer
Johnson Matthey Inc
04.2020 - 08.2020
- Conduct security patrols of the plant and property
- Scan employees and contractors at the Xray and Metal Detector checkpoint to ensure no unauthorized precious metal leaves the building
- Secure and seal all precious metal reclamation drums for recycling
- Monitor video cameras to ensure that no unauthorized persons are on the property
- Issue badges to visitors and contractors who enter the site
- Conduct tests of safety equipment and fire alarms, eye wash pull stations, safety showers, etc
- Maintain security log and daily report
Security Officer
Penn Medicine at The Chester County Hospital
10.2012 - 08.2020
- Conduct security patrols of the hospital and its outlying buildings
- Maintain shift reports and logs
- Assist hospital staff in handling unruly patients and visitors
- Insure that the morgue is secure and that proper documentation is present for all morgue traffic
- Issue ID badges staff as needed and enable security clearances for any doors which they may require
- Security Officer of the Year, 2015
- Employee of the Month hospital-wide, October 2018
Underwriting Assistant
Williams & Stazzone Insurance Agency Inc
10.2007 - 10.2015
- Process new business and renewal policies, endorsements, and certificates for all rental fleet, commercial property, general liability, and garage policies
- Maintain broker files, licenses, and errors & omissions certificates
- Submit state filings as required by state departments of motor vehicles
- Insure that all mandatory forms are received and signed properly
- Draft agency agreements between our agency and brokers
- Perform other duties as required
Underwriting Assistant
AIG Marketing, Inc
08.2003 - 10.2007
- Submit state filings as required by state departments of motor vehicles
- Review MVR and CLUE reports for undisclosed violations or claims
- Assist with overflow from the customer service department as required
Compliance Analyst
AIG Private Client Group
11.2000 - 08.2003
- Maintained licensing for agents of the Private Client Group
- Entered new accounts into the system
Insurance Representative
AIG Marketing, Inc
04.1999 - 11.2000
- Prescreened and rated Umbrella Liability policies for underwriting staff
- Pulled Homeowners policy CLUE reports for renewals
Fraud Analyst
First USA Bank
02.1999 - 04.1999
- Made outbound calls to verify legitimacy of customer transactions
- Analyzed transactions to determine discrepancies and odd patterns
- Disabled credit cards deemed to have been stolen or fraudulently used
- Took reports of credit card fraud from customers
Loss Prevention Detective
Boscov's Department Store
12.1997 - 02.1999
- Detected and apprehended shoplifters and dishonest employees
- Maintained logs of incidents in the store
- Coordinated with local law enforcement in prosecuting shoplifters
- Insured that the store was secure after closing hours
Various
01.1990 - 01.1997
- The Comic Book Shop, Hanby Jr. High School, Little Caesars Pizza, and The Sports Authority
- I held positions as a cashier and cash office worker at The Sports Authority, as well as a stock person at The Comic Book Shop - I was responsible for large sums of money and expensive merchandise at both positions.
Education
Bachelors of Arts - Criminal Justice
University of Delaware
Newark, DE04.1999
Skills
- English
- Leadership
- Law Enforcement
- Cold Calling
- Filing
- Cash Handling
- Microsoft Excel
- Risk management
- Computer skills
- Organizational Skills
- Microsoft Word
- Interviewing
- Customer Service
- Quality Assurance
- Loss Prevention
- Administrative Experience
- Windows
- Microsoft Outlook
- Communication skills
- Underwriting
- Excel
- Security
- CCTV
- Management
- Stocking
- Computer literacy
- Word
- Supervising experience
- Patient observation
- Data entry
- Surveillance
- Typing
Certification
- CPR
- Present
- First Aid Certification
Timeline
Substitute Teacher K-12
Kelly Services
11.2023 - Current
Ad Fulfillment Specialist
Insight Global
07.2022 - 11.2023
Public Safety Officer
Chester County of Pennsylvania
11.2021 - 07.2022
Telecommunications Specialist
Penn Medicine at Chester County Hospital
07.2021 - Current
Lead Security Officer
Penn Medicine at Chester County Hospital
08.2020 - 07.2021
Security Officer
Johnson Matthey Inc
04.2020 - 08.2020
Security Officer
Penn Medicine at The Chester County Hospital
10.2012 - 08.2020
Underwriting Assistant
Williams & Stazzone Insurance Agency Inc
10.2007 - 10.2015
Underwriting Assistant
AIG Marketing, Inc
08.2003 - 10.2007
Compliance Analyst
AIG Private Client Group
11.2000 - 08.2003
Insurance Representative
AIG Marketing, Inc
04.1999 - 11.2000
Fraud Analyst
First USA Bank
02.1999 - 04.1999
Loss Prevention Detective
Boscov's Department Store
12.1997 - 02.1999
Various
01.1990 - 01.1997
Bachelors of Arts - Criminal Justice
University of Delaware