Kelly Petersen
Austin,TX
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America
Austin, TX
08.2023 - Current
- Build and maintain long-term relationships with clients by providing personalized service and support.
- Identify client needs through conversations and offered appropriate banking products to meet their requirements.
- Research customer inquiries regarding account balances, transactions, fees, interest rates.
- Cash Capable/ money handling attention to detail
Restaurant Hostess and Server
The Cedar Door
Austin, TX
05.2017 - 01.2021
- Greeted guests and placed customers at tables or in waiting areas.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Certified Pharmacy Technician
The Heart Hospital of Austin
AUSTIN, TX
02.2014 - 02.2021
- Pharmacy customer service representative
- Effectively communicated with hospital personnel, drug vendors, and pharmacy personnel from other institutions in order to maintain strong working relationships
- Educated nurses and nurse leaders on new policy changes, State Board of Pharmacy and USP 797 rules and regulations and hospital protocols
- Trained new pharmacy hires
- Pharmacy technician scheduler
- Pharmaceutical drug and supply purchasing
Supplemental Instruction Leader
Austin Community College
Austin, TX
08.2014 - 12.2015
- Facilitated and tutored group and individual study sessions for developmental math and college algebra at Austin Community College
- Inspired students to practice collaborative learning and encouraged them to form small study groups
- Mentored struggling students and guided them in determining appropriate plans of action to meet their goals for the class
- Set the standard for what a successful math student embodies
Education
Bachelor of Science - Nutritional Science, Pre Health Certificate
The University of Texas At Austin
Austin, TX05.2019
Pharmacy (Pre-Pharmacy) Studies
Austin Community College
Austin, TX05.2016
References
References available upon request
Timeline
Relationship Banker
Bank of America
08.2023 - Current
Restaurant Hostess and Server
The Cedar Door
05.2017 - 01.2021
Supplemental Instruction Leader
Austin Community College
08.2014 - 12.2015
Certified Pharmacy Technician
The Heart Hospital of Austin
02.2014 - 02.2021
Bachelor of Science - Nutritional Science, Pre Health Certificate
The University of Texas At Austin
Pharmacy (Pre-Pharmacy) Studies
Austin Community College
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