Sean Stevens
Santa Maria,CA
Summary
Proven SaaS professional with over five years of experience managing $5M+ ARR for enterprise accounts, specializing in client success, revenue growth, and onboarding optimization. Expertise in driving adoption, building strong client relationships, and collaborating cross-functionally to achieve measurable results. Recognized for exceptional leadership with awards such as the 2023 Captains Club.
Overview
6
6
years of professional experience
Work History
Enterprise Account Manager
NexHealth
05.2024 - Current
- Manage a portfolio of enterprise clients, including Hero DVO, Salt Dental Collective, and Jefferson Dental, collectively contributing to $5M in ARR
- Partner with clients' executive teams to define success goals and ensure continuous value delivery, achieving a 98% retention rate
- Develop account expansion strategies, successfully upselling additional SaaS solutions and increasing product adoption by 30%
- Collaborate with internal teams to deliver seamless post-sales experiences, including implementation, training, and ongoing support
Onboarding Manager Lead
NexHealth
07.2021 - 04.2024
- Led a team of Onboarding Managers to oversee successful implementations for enterprise healthcare clients
- Streamlined the onboarding process, reducing implementation timelines by 20% and boosting customer satisfaction scores
- Created and rolled out standardized workflows and training resources, increasing team efficiency and scalability
- Mentored and developed team members, resulting in three promotions within the team
Senior Enterprise Onboarding Manager
NexHealth
05.2020 - 06.2021
- Managed complex onboarding projects for enterprise clients, ensuring seamless transitions to NexHealth’s platform
- Conducted in-depth client consultations to configure software solutions tailored to specific business needs
- Maintained a 95% onboarding success rate while meeting aggressive project deadlines
Customer Success Manager (CSM) - Onboarding
NexHealth
01.2020 - 04.2020
- Supported new customers during initial adoption phases, addressing technical challenges and building long-term client trust
- Developed training programs that improved platform engagement among end users by 40%
Technical Support Specialist
Intercom
San Francisco, USA
08.2018 - 12.2019
- Delivered technical support for Intercom’s SaaS platform, resolving 200+ customer inquiries monthly
- Identified recurring customer pain points, influencing product enhancements that improved satisfaction scores
Education
Bachelor of Arts - Film and Media Studies
University of California
Santa Barbara06.2018
Associate Degree - Business Economics
Allan Hancock College
06.2016
Skills
- Enterprise Account Management
- SaaS Onboarding & Implementation
- Customer Success Strategies
- Upselling & Revenue Expansion
- Project & Team Leadership
- Workflow & Process Optimization
- Client Relationship Management
- Salesforce
- HubSpot
- CRM Tools
Websites
Awardsrecognition
Captains Club Award, 2023, Recognized for exceptional performance and leadership.
Timeline
Enterprise Account Manager
NexHealth
05.2024 - Current
Onboarding Manager Lead
NexHealth
07.2021 - 04.2024
Senior Enterprise Onboarding Manager
NexHealth
05.2020 - 06.2021
Customer Success Manager (CSM) - Onboarding
NexHealth
01.2020 - 04.2020
Technical Support Specialist
Intercom
08.2018 - 12.2019
Bachelor of Arts - Film and Media Studies
University of California
Associate Degree - Business Economics
Allan Hancock College