Sean Stevenson
Bellevue,PA
Summary
Dynamic retail and food service manager with a proven track record of enhancing operational efficiency and driving team performance. Expertise in managing diverse teams, optimizing customer experiences, and implementing effective training programs that boost employee engagement and satisfaction. Committed to fostering a positive work environment while consistently achieving sales targets and improving service quality. Adept at leveraging strong communication skills to build relationships with customers and staff, ensuring a seamless and enjoyable experience for all.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
02.2023 - Current
- Responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. Maintains a clean, organized line with properly functioning line equipment.
Center Manager
Ace Cash Express
06.2021 - 03.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange billing. Trained new employees on company customer service policies and services level standards.
Night Audit/Front Desk
Hilton Doubletree
06.2019 - 09.2020
- Responsible for the total desk operation during the hours of 11:00pm to 7:00am and keeping the managers informed of any guest complaints or situations that need immediate attention. Handle guest check-ins and checkouts efficiently and in a friendly and professional manner. Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD. Balance accounts to zero as well as all restaurant credit card accounts.
ASM
Cricket Wireless
01.2020 - 08.2020
- Assist the store manager, coach, train, motivate, and manage the team. To help drive sales profitability for the store and provide outstanding customer service to new and existing customers. Achieve my sales quota by selling wireless phones, accessories, service plans and service features. Troubleshooting and finding solutions, and help find Cricket products and services that best fit customer needs.
Front Desk
Best Western Plus
04.2019 - 06.2019
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments.
Café Manager
Speedway
09.2018 - 04.2019
- Oversee and provide customer service leadership, training, and coaching, alongside the General Manager, for all foodservice employees. Maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity. Maintain a clean, safe environment by complying with all health and sanitation procedures to ensure the foodservice area is presentable and that all products are in-stock. Implement all merchandising and marketing programs in order to ensure the foodservice area maximizes sales and profits while maintaining asset controls. Order products, managing inventory levels, verifying deliveries, and promoting the Speedy Rewards loyalty program. Conduct area pricing surveys for gas as needed.
Dining Supervisor
UPMC Cumberland Crossing
10.2013 - 05.2018
- Initiate and conduct interviews with potential employees; check references and make recommendations to the Dietary Manager. Provide supervision and direction to Food Service Workers and Dishwashers. Provide any necessary disciplinary action for Food Service Workers following the guidelines of corrective action/disciplinary policy. Originate or assist in Food Service Worker scheduling. Train new employees (Food Service Workers) and maintain a schedule of ongoing training sessions with existing Food Service Workers. Assist in Facility Orientations for new Dietary employees to fulfill DPW requirements. Inspect the dining room at the end of each Food Service Workers shift for cleanliness, proper place settings and condiments. Maintain high standards of cleanliness in the facility common areas as set forth by Senior Living Housekeeping procedures.
Supervisor
Sodexo
Pittsburgh, PA
08.2008 - 07.2013
- Supervised a unit with 15-20 staff members at a time. Accepted payment from the customer, and made the change as necessary. Answered questions and responded to them in a timely manner. Assisted co-worker in maintaining preparation and service area in a sanitary condition. Checked the quantity and quality of received products. Trained, coach and mentored staff to ensure smooth adoption of new programs.
Front End Manager
Giant Eagle
Pittsburgh, PA
10.2002 - 10.2007
- Managed the front end of the store, cashier and cash office. Trained, coached and mentored staff to ensure the smooth adoption of new programs. Answer questions regarding the store and its merchandise. Computed sales prices, total purchases, and processed payment. Did schedule, inventory and order.
General Manager
Global Comm Wireless
Pittsburgh, PA
11.2000 - 10.2005
- As GM I ran five locations within the Pittsburgh area, from doing the hiring, training, write-ups. Coordinate with the store Manager to initiate plans to achieve all sales targets. Monitor and ensure achievement of all goals and objectives. Ensure optimal levels of customer services to existing and prospective customers. Implemented customer satisfaction metrics Trained new Managers on store procedures and policies.
Cashier
Giant Eagle
Pittsburgh, PA
11.1997 - 10.2002
- Greeted customers entering the store. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered question on current sales and store promotions. Trained new employees on how to be a cashier and how to do WIC. Accepted payment from customers.
Education
High School - General
Skills
- Proficient in organization
- Competency cataloging
- Effective verbal communication
- Rapid skill acquisition
- Fostering positive client relationships
- Enthusiastic work ethic
- Floor layout planning
- Training program creation
- Skilled in customer engagement
- Inventory management
Certification
ServSafe Manager-Certificate No. 23279526 valid till 2/17/2028
Timeline
Service Manager - Chipotle
02.2023 - Current
Center Manager - Ace Cash Express
06.2021 - 03.2022
ASM - Cricket Wireless
01.2020 - 08.2020
Night Audit/Front Desk - Hilton Doubletree
06.2019 - 09.2020
Front Desk - Best Western Plus
04.2019 - 06.2019
Café Manager - Speedway
09.2018 - 04.2019
Dining Supervisor - UPMC Cumberland Crossing
10.2013 - 05.2018
Supervisor - Sodexo
08.2008 - 07.2013
Front End Manager - Giant Eagle
10.2002 - 10.2007
General Manager - Global Comm Wireless
11.2000 - 10.2005
Cashier - Giant Eagle
11.1997 - 10.2002
Woodland Hills High School - High School, General