Sean Thompson
Clinton Township
Summary
I'm looking for a new opportunity to grow. I've grown in the same workplace. I have proven myself through throughout the years, grown and learning. I have been very hands on with everything i have done. I'm willing to learn new things and try my best. Skilled to troubleshoot and coordinating.
Overview
18
18
years of professional experience
Work History
Dispatch
Roy O'Brien Ford
St. Clair Shores
10.2022 - Current
- Coordinated dispatch of work assignments to ensure proper technician allocation.
- Recorded and verified technicians' hours in payroll system, ensuring accurate compensation.
- Documented vehicle issues and repair actions to maintain accurate service records.
Technician
Trillium Irrigation and Lighting
Ray Center
06.2021 - 09.2022
- Troubleshot and repaired sprinkler systems to restore functionality and enhance water conservation.
- Installed sprinkler systems in residential properties to ensure efficient irrigation.
- Wired electrical systems for lighting installations in residential homes to ensure safety and compliance with regulations.
Service Advisor
Roy O'Brien Ford
St. Clair Shores
08.2018 - 06.2021
- Informed customers of vehicle issues identified by technicians to facilitate understanding and decision-making.
- Work with customers to determine issues with vehicles.
- Handled customer service inquiries and addressed vehicle maintenance needs to enhance customer satisfaction.
- Documented repair orders outlining vehicle issues for technician review.
- Scheduled service appointments using dealership management software.
used car lot manger
Roy O'Brien Ford
Saint Clair Shores
06.2010 - 09.2018
- Oversaw daily lot operations and vehicle inventory management.
- Maintained precise records of vehicle movements and inventory levels to ensure operational efficiency.
- Coordinated vehicle displays to increase customer engagement and improve accessibility.
- Conducted regular inspections of vehicles for damage and cleanliness.
- Arranged vehicles around the lot and filled new and pre-owned vehicles to proper fuel levels.
- Built relationships with car dealerships to source additional cars for resale at competitive prices.
- Negotiated contracts with third party vendors providing services such as cleaning or repair works.
- Took and uploaded photos of vehicles repossessed, won at auction, purchased from private parties and acquired new from manufacturers.
- Assisted with snow removal, light groundskeeping and other seasonal outdoor maintenance.
used car porter
Roy O'Brien Ford
Saint Clair Shores
03.2009 - 06.2010
- Parked and retrieved vehicles for customers efficiently and safely.
- Moved vehicles to designated parking areas according to management instructions.
- Confirmed all keys were returned during vehicle pickups to maintain security and organization.
- Ensured cleanliness of dealership lot and showroom areas to enhance customer experience.
- Fueled vehicles and checked tires for proper inflation prior to test drives.
- Cleaned, waxed and polished vehicles using buffers, polishes and other materials.
- Prepared new cars for dealership stocking by inspecting factory deliveries for quality and completeness.
- Reported any mechanical problems found while transporting vehicles.
Service Porter
Roy O'Brien Ford
Saint Clair Shores
05.2008 - 03.2009
- Delivered vehicles to customers after service completion, ensuring satisfaction.
- Assisted technicians by preparing vehicles for service and repairs.
- Supported technicians by efficiently retrieving and delivering tools and equipment.
- Maintained cleanliness and organization of service areas and customer waiting rooms.
- Ensured cleanliness and organization of service area to support efficient daily operations.
Education
High School -
Roseville High School
Roseville, MI01-2008
Skills
- Dispatch operations
- Routing optimization
- Logistics coordination
- Fleet management
- Supply chain management
- Inventory management
- Data entry
- Microsoft Office: Excel
- Microsoft Office: Outlook
- Microsoft Office: Word
- DealerTrack
- Problem-solving
- Appointment management
- Communication
Timeline
Dispatch
Roy O'Brien Ford
10.2022 - Current
Technician
Trillium Irrigation and Lighting
06.2021 - 09.2022
Service Advisor
Roy O'Brien Ford
08.2018 - 06.2021
used car lot manger
Roy O'Brien Ford
06.2010 - 09.2018
used car porter
Roy O'Brien Ford
03.2009 - 06.2010
Service Porter
Roy O'Brien Ford
05.2008 - 03.2009
High School -
Roseville High School