Sean Turner
Irving,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals, and developing high performance teams. Known for coaching teams' behaviors to drive key point indicators and metrics of which those behaviors are linked.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
State Farm
03.2024 - Current
- Handled inbound calls/chats from agents and claims partners (high performer on team based on metrics and averaged 10+ contacts per hour daily).
- Engaged with customers to identify and address adverse situations.
- Performed premium breakdowns, electronically and/or manually calculate rates based on selected coverages.
- Guided customers through navigating existing resources such as Rate Manuals, Underwriting Guidelines, Auto Answers, etc.
- Provided Remarkable customer service.
Claims Service Adjuster
Allstate
01.2021 - 11.2023
- Investigated and assessed damage to property and reviewed property damage estimates.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Examined claims forms and other records to determine insurance coverage.
General Manager
Ulta Beauty
07.2019 - 01.2021
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Sales Manager
Charming Charlie
10.2011 - 08.2019
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Education
Bachelor of Science - Biology
Texas A&M University
College Station, TXSkills
- Customer service excellence
- Verbal and written communication
- First call resolution
- Decision-making
Certification
AINS
AIS
Timeline
Customer Care Specialist
State Farm
03.2024 - Current
Claims Service Adjuster
Allstate
01.2021 - 11.2023
General Manager
Ulta Beauty
07.2019 - 01.2021
General Sales Manager
Charming Charlie
10.2011 - 08.2019
AINS
AIS
Bachelor of Science - Biology
Texas A&M University
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