Sean Underwood
San Diego,CA
Summary
Hard-working and determined professional seeking an opportunity to succeed in a dynamic company. Committed to completing the task at hand and passionate about seeing the results; through assessment and determination.
Overview
8
8
years of professional experience
Work History
Senior Assistant Store Manager
Spencers
12.2020 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
- Conducted regular audits of cash handling procedures to minimize discrepancies within financial reporting.
- Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
- Boosted store sales by developing and implementing effective merchandising strategies.
Sales Floor Associate
Spencers
08.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Communication with customers professionally and proactively to provide product information and advice.
Floor member/Electronics
Kmart
10.2016 - 08.2017
- Demonstrated expertise in product knowledge by confidently answering customer questions and making recommendations based on their needs.
- Assisted with opening or closing procedures when required, ensuring a smooth transition between shifts.
- Helped maintain a safe shopping environment by adhering to company safety guidelines and protocols during daily operations.
- Resolved customer issues professionally, maintaining a strong focus on customer satisfaction and retention.
Education
- - Culinary Arts
Art institute
San Diego, CA01.2017
Skills
- Microsoft office Proficiency
- Computer Technical Literacy
- Cultural Sensitivity
- Adaptability and Problem Solving
- Conflict resolution
- Analytical/ Problem Solving
- Communication and Teamwork
- Inventory Management
- Schedule Management
- Hiring and Onboarding
- Teamwork and Collaboration
Accomplishments
-while at spencers Spencer's I restructured how in store inventory works in order to create a process where it can all be viewed and located without having to search each box
- I do volunteer work for two non profit organizations. One of which I was part of the management team that was tasked with putting on a festival yearly
Volunteer Experience
- Society for Creative Anachronism, Volunteer in varied departments throughout the year
- Vista Viking Festival, Volunteer/ Manager for the festival, in charge of signage preparation, creation, and set-up/ take down of festival
- Game Master, Create and run campaigns for Dungeons and Dragons group
- Drumline, Section leader of the bass drums junior year of high school
Hobbies and Interests
- Video games
- Dungeons and Dragons
- Medieval Education/ reenactment
- Chess
- Skateboarding
- Comics
- Bowling
Timeline
Senior Assistant Store Manager
Spencers
12.2020 - Current
Sales Floor Associate
Spencers
08.2020 - 11.2020
Floor member/Electronics
Kmart
10.2016 - 08.2017
- - Culinary Arts
Art institute