Sean W
Puyallup,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Transportation professional with superior record of towing cars, vans and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Tow Truck Operator
Fitz / Genes Towing
Auburn / Lakewood / Tacoma / Puyallup
01.2023 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Boosted team performance by moving materials with forklifts, cranes, and other equipment.
- Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
Education
Diploma -
Sumner High School
Sumner, WA06.2018
Fire Science & EMT Services -
Pierce County Skills Center
Graham, WA06.2018
Skills
- Flatbed truck expertise
- Recovering vehicles
- Lockout kit
- Vehicle Inspection
- Winch Operation
- Safe Driving Practices
- Hydraulic systems
- Vehicle Recovery
- Traffic Control
- Strong Work Ethic
- Customer Service
- Stress Tolerance
- Safety Management
- Emergency Roadside Repairs
- Roadside Assistance
- Route Navigation Software
- Customer Relations
- Adaptability and Flexibility
- Commercial driving
- Visual Inspection
- Forklift Operation
- Safety and Emergency Equipment
- CB Radio Communication
- Pulley Systems
Certification
Basic Wreckmaster
Multiple Emergency Certifications
Certifications through FEMA for MCI’s & Incident Command
Timeline
Tow Truck Operator
Fitz / Genes Towing
01.2023 - Current
Diploma -
Sumner High School
Fire Science & EMT Services -
Pierce County Skills Center