SEAN WALKER
Customer Success Leader
Houston,TX
Summary
Customer Success Leader offering 8+ years of industry experience in software as a service (SaaS), training and development, and customer-centric advocacy. Proven NPS scores, 92% Career Retention, successful retention of the company's largest enterprise client ($2+ million), and client feedback are all indicators that my teams and I not only build strong relationships with clients but consult their programs so that they see quantifiable growth.
Overview
8
8
years of professional experience
Work History
Director of Customer Success and Partnerships
Omnistream
01.2023 - Current
- Drive the Go to Market campaign in the U.S
- Create scalable processes for the Customer Success team to implement across all clients
- Develop training programs and resources to promote product adoption, knowledge gain, and best practices.
Senior Customer Success Manager (Founding)
Omnistream
01.2022 - 01.2023
- Create and execute full business plans for Enterprise clients
- Consult clients on utilization of the AI and ML solutions within our SaaS platform.
Senior Customer Success Manager
Blackbaud Inc.
01.2019 - 01.2022
- Drive customer escalations to resolution by engaging directly with clients
- Streamline operational efficiencies through strategic consultation
- Create and execute full business plans for Enterprise clients
- Manage the highest value book of business in the company with ARR of $1M+.
Center Director
Explore Horizons Inc. (Education Technology)
01.2016 - 01.2019
- Manage customer accounts and success plans with the primary goal retention
- Identify and apply sales and marketing strategies to increase brand awareness and hit KPI goals
- Assess training needs and create development plans for my team.
Education
Bachelor of Science - Leadership and Development
Double Minors in Communication and English
Skills
Team Leadership
undefinedAccomplishments
- Certified Mutual Profitability in E-Commerce – Allume Group (2023)
- Back-to-back company-wide upsell competition champion - Blackbaud (2020)
- Sales record for highest performing sales quarter in company history - Explore Horizons (2018)
- Certified Trainer - Train the Trainer (2018)
Timeline
Director of Customer Success and Partnerships - Omnistream
01.2023 - Current
Senior Customer Success Manager (Founding) - Omnistream
01.2022 - 01.2023
Senior Customer Success Manager - Blackbaud Inc.
01.2019 - 01.2022
Center Director - Explore Horizons Inc. (Education Technology)
01.2016 - 01.2019
Texas A&M University - Bachelor of Science, Leadership and Development
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