Sean Whyne-Grant
Boston,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Snipes shoes
Boston, MA
09.2023 - 12.2023
- Helped customer with sneakers.
- Stocking the shelves with sneakers.
- Swipe floors and vacuum.
- Cover breaks.
- Clean up the store.
- Helped staff on the floor selling shoes.
Chef
Earl's Kitchen
Boston, MA
05.2021 - 11.2022
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Stored foods correctly using correct storage containers and labelling systems.
- Checked quality of raw materials before use.
Customer Service Associate
Walgreens
Boston, MA
04.2020 - 03.2021
- Resolved customer inquiries in a timely manner.
- Maintained knowledge of current sales promotions and new product releases.
- Provided product recommendations based on customer needs.
- Greeted customers and identified their needs.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Suggested product solutions based on individual customer needs.
- Performed additional duties as assigned by management team.
- Kept work area neat, clean, and well-stocked at all times.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Junior Staff Member
Perkins Community Center
Boston, Massachusetts
07.2018 - 08.2019
- Helped children with homework and educational activities.
- I oversaw the program for the youth of children.
- I helped out, joined, and went on field trips with the children.
- I help children figure out a situation they needed help with when they were feeling sad.
Education
High School Diploma -
Jeremiah E Burke High School
Boston, MA06-2022
Skills
- Call Management
- Consultative Sales
- Multi-Task Management
- Shipping and receiving understanding
- Critical Thinking
- Retail Marketing
- Problem Resolution
- Grammar
Affiliations
- basketball
Certification
- Certifications in automotive
Languages
Spanish
Professional
patios
Professional
References
References available upon request.
Timeline
Customer Service Representative
Snipes shoes
09.2023 - 12.2023
Chef
Earl's Kitchen
05.2021 - 11.2022
Customer Service Associate
Walgreens
04.2020 - 03.2021
Junior Staff Member
Perkins Community Center
07.2018 - 08.2019
High School Diploma -
Jeremiah E Burke High School
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