Sean Wilcox
Summary
Motivated individual with strong communication experience in customer service and sales. Skilled in building long lasting customer relationships and understanding customer needs, while qualifying successful leads by implementing the company 's designed criteria fo a successful team outcome. Trade show and traveling experience while serving on USBC Team USA as both athlete and sport representative . Served as product representative for multiple bowling athletic manufacturers, building media base through product endorsements displaying winning results. Hardworking , organized passionate job seeker eager to secure entry-level Sales Development Representative position with a successful team.
Overview
7
7
years of professional experience
Work History
Repossession Specialist
All Florida Recovery
08.2023 - Current
- Demonstrated strong negotiation skills in obtaining voluntary and involuntary surrenders from debtors, reducing the need for time-consuming and potentially contentious repossession efforts. Learned how to diffuse escalating customer disputes with successful outcome.
- Reduced outstanding debts by negotiating payment arrangements with debtors as an alternative to repossession.
- Maintained comprehensive and legal records of each repossession case, ensuring accurate and timely updates for clients and management.
Sales Manager
Bowlers Mart
01.2017 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
CDL A Heavy Haul Driver
ALL Sunshine Crane
08.2022 - 08.2023
- Ensured timely deliveries by effectively communicating with dispatchers and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries to uncertain job sites and locations. Maintain clean driving record.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment . Worked on erection crew to assemble and disassemble crane, while collaborating with onsite crew safety and related cost.
Sales and Service Technician
Mavis Tire
11.2021 - 08.2022
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Input customer sales information into POS system to process orders.
- Utilized consultative sales approach to offer products to meet customer needs.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
Education
No Degree - Cyber Security & Computer Science
Seminole State College of Florida
Altamonte Springs, FL05.2027
High School Diploma -
Lake Brantley HS -FL Virtual HS & Circle Christian
Altamonte Springs, FL05.2017
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Leads Prospecting
- Email outreach
- Relationship Development
- Product Demonstration
- Problem-Solving
- Analytical Thinking
- Excellent Communication
- Multitasking
- Teamwork and Collaboration
Timeline
Repossession Specialist
All Florida Recovery
08.2023 - Current
CDL A Heavy Haul Driver
ALL Sunshine Crane
08.2022 - 08.2023
Sales and Service Technician
Mavis Tire
11.2021 - 08.2022
Sales Manager
Bowlers Mart
01.2017 - Current
No Degree - Cyber Security & Computer Science
Seminole State College of Florida
High School Diploma -
Lake Brantley HS -FL Virtual HS & Circle Christian
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