Seangtawan Prasertsee
Bealeton,VA
Summary
Proven expertise in hospitality services, honed at Rembrandt Hotel Bangkok and Amari Buriram United Hotel, where I elevated guest satisfaction through service-minded. Skilled in computer applications, I efficiently managed reservations and guest services, significantly enhancing operational efficiency. Communication and teamwork thrive in high-pressure environments, and we always prioritize guest needs and experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reservation and Guest Service Agent
Amari Buriram United Hotel
01.2021 - 12.2021
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
Guest Service Agent
Rembrandt Hotel Bangkok
10.2018 - 10.2019
- Managed check-in and check-out procedures for guests.
- Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs as needed.
- Provided guest assistance and recommendations for tourist attractions.
- Assisted with luggage handling, valet services and concierge services.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Education
English For Speakers of Other Languages (ESOL)
FCPS ACS Adult And Community Education
465 Springpark Pl, Herndon, VA 2017006.2024
Bachelor of Arts - Interior Architecture Design
Maha Sarakham University
41, Kham Riang, Maha Sarakham, 44150, Thailand06.2016
Skills
- Hospitality services
- Computer Skills
- Detail Oriented
- Critical Thinking
- Interpersonal Skills
Certification
- Low-High Advanced English for speakers of other languages (ESOL) At FCPS
- Google Docs and Microsoft Word Office at FCPS
- Scholarship For Outbound Internship Program In USA, 2014-2015
- Workshop and Culture Exchange In Thailand, 2012 and 2013
Timeline
Reservation and Guest Service Agent
Amari Buriram United Hotel
01.2021 - 12.2021
Guest Service Agent
Rembrandt Hotel Bangkok
10.2018 - 10.2019
English For Speakers of Other Languages (ESOL)
FCPS ACS Adult And Community Education
Bachelor of Arts - Interior Architecture Design
Maha Sarakham University
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