SEANNA WONG
Miami,FL
Summary
Training consultant with expertise in creating effective learning experiences in various settings. Proficient in instructional design and content mastery, leading to enhanced performance outcomes. Committed to fostering engaging and results-driven educational environments.
Overview
7
7
years of professional experience
Work History
Training Consultant
Northern Trust Corporation
Chicago, IL
01.2022 - Current
- Designed and facilitated over 40 annual training programs, increasing team compliance by 25% across fund operations.
- Developed ILT and self-paced content using Easygenerator and Excel, boosting learner engagement scores by 30%.
- Created metrics and reporting systems to measure training impact, aligning outcomes with organizational goals.
- Evaluated and improved training delivery methods based on survey data and audit feedback.
Fund Accountant (Secondment)
Northern Trust Corporation
Chicago, IL
01.2022 - 06.2022
- Reconciled daily fund data and resolved trade discrepancies, reducing exceptions and audit flags by 30%
- Prepared audit-ready reports and supporting documentation to ensure compliance and timely review
- Minimized department backlog by 35% by updating accounts and accelerating reporting workflows
Data & Training Coordinator
North Park University
Chicago, IL
01.2020 - 12.2021
- Led accreditation data collection and reporting processes, achieving 100% submission accuracy across university departments
- Delivered compliance training to 50+ faculty and staff, increasing adherence to institutional standards by 35%
- Standardized documentation and audit trails, reducing prep time and procedural errors by 25%
Public Services Coordinator
North Park University
Chicago, IL
06.2018 - 12.2019
- Supervised daily service desk operations and staff schedules, increasing service coverage by 20% across academic departments.
- Trained and coached over 70 employees, improving service delivery and user satisfaction scores by 15%.
- Streamlined workflows and resolved user issues efficiently, reducing average wait times by 30%.
Education
MBA -
North Park University
Chicago, IL05.2021
BA - Communication Studies
North Park University
Chicago, IL05.2018
Skills
- Process Improvement
- Employee Training & ILT/eLearning Delivery
- Curriculum Development & Learning Assessment
- Data Analysis & Reporting (Excel, LMS)
- Performance Metrics & Compliance Tracking
- Cross-Functional Collaboration
- SOP Development & Workflow Optimization
- Stakeholder Engagement & Customer Service
Timeline
Training Consultant
Northern Trust Corporation
01.2022 - Current
Fund Accountant (Secondment)
Northern Trust Corporation
01.2022 - 06.2022
Data & Training Coordinator
North Park University
01.2020 - 12.2021
Public Services Coordinator
North Park University
06.2018 - 12.2019
MBA -
North Park University
BA - Communication Studies
North Park University
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