Seannette Jones
Brooklyn,NY
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
7
7
years of professional experience
Work History
Clerical Assistant
South Brooklyn Health
03.2023 - 10.2023
- Register patients utilizing Epic
- Provide patients with appointments to all clinics as needed
- Pre-register patients via telephone to ensure quick check in at arrival
- Appropriately direct patients to other hospital services as needed
- Assist with taking messages for physicians as needed
- Courteously and properly handle or refer all calls received
- Verified insurance and all demographic patient information via Epic, Epace, insurance portals.
Patient Service Representative
Radnet Lenox Hill Radiology
03.2019 - 03.2023
- Greet and register patients in friendly manner clerical skills Answer/transfer incoming phone calls
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes
- Collect all co-pays and fees, knowledge of all insurances, and coordinate car service for patients
- Communicate delays in appointments in timely fashion
- Maintained well-organized front desk, contributing to welcoming environment for patients and visitors
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures
Contract Service Coordinator
Fidelis Care
06.2018 - 03.2019
- Assigned by Winston staffing to provide administrative support and customer service to Fidelis customers
- Answered telephones and promptly and courteously assisted clients and employees throughout organization.
- Maintained monthly communication with assigned members using Facet and Outlook.
- Assisted members and advise with proper procedures to follow
- Followed up and maintain log of all assigned members complaints
- Alerted nurses if member is injured or hospitalized
- Reported process on all assigned members with supervisors and coordinators
Recreational Specialist
Children Community Services
02.2018 - 04.2018
- Coordinated field trips, and holiday celebrations offered in community
- Developed and facilitated recreational activities for families shopping on budget
- Responsible for maintaining safe and structured environment
- Researched, planned and organized mentally stimulating activities for individuals between ages of 5 and 13
Medical Assistant/Receptionist
Plaza East Internal Medicine
03.2017 - 12.2017
- Greeted and registered patients; confirmed insurance and scheduled appointments.
- Answered questions related to intake and department policies.
- Perform blood pressure, height, weight, and temperature
- Prepare patient for examination by escorting patient into exam room and collecting chief complaint
- Assist doctors with vaccines and lab reports
- Exam room stocked with adequate medical supplies.
- Assist physician during full physical exam.
- Collect urine cultures, penile and throat cultures
Education
Associate of Applied Science - Medical Assisting/ Phlebotomy/Ekg
Mandl School
New York, NY07.2015
Associate of Science - Phlebotomy/ EKG Technician
The Manhattan Institute
New York, NY02.2010
Skills
- Data Entry
- Scheduling Appointments
- Microsoft Office
- Multitasking Abilities
- Customer Service
- Telephone Etiquette
- Administrative Support
- Clerical Support
- Phlebotomy / EKG
- File Organization
- Office Administration
- Excel Spreadsheets
Timeline
Clerical Assistant
South Brooklyn Health
03.2023 - 10.2023
Patient Service Representative
Radnet Lenox Hill Radiology
03.2019 - 03.2023
Contract Service Coordinator
Fidelis Care
06.2018 - 03.2019
Recreational Specialist
Children Community Services
02.2018 - 04.2018
Medical Assistant/Receptionist
Plaza East Internal Medicine
03.2017 - 12.2017
Associate of Applied Science - Medical Assisting/ Phlebotomy/Ekg
Mandl School
Associate of Science - Phlebotomy/ EKG Technician
The Manhattan Institute
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