I am a very self- motivated person that is very dependable and patient. I have very good customer service and is close to perfect bilingual. I am able to adapt to changing priorities and maintain a self confident an=d strong work ethic.
Overview
4
4
years of professional experience
Work History
Safety Coordinator
All Points Transport
HOUSTON, TX
04.2021 - 06.2022
Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
Conducted investigations into incidents and reported on findings.
Coached employees, managers and executives on effective safety policies.
Recommended changes to company culture to improve safety and meet changing demands.
Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
Recognized, documented and advised on removal of hazards.
Responded to any emergencies as instructed and with utmost efficiency.
Dispatcher Coordinator
ARS Rescue Rooter
HOUSTON, AR
05.2018 - 04.2021
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Sent out drivers to assist hourly callers based on locations, needs and worker availability.
Maintained updated and detailed records of calls in physical and electronic database.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Closely monitored dispatch board to triage and prioritize daily calls.
Directed investigations to verify and resolve customer or shipper complaints.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Worked closely with personnel, customers and contractors to resolve problems.
Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.