Seante Harness
Kennesaw,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. With over ten years of proven customer service success in remote, hybrid, and office environments. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems, paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Regional Finance
Kennesaw, Georgia
07.2025 - Current
- Manage daily branch operations and ensure adherence to company policies.
- Execute customer service initiatives to enhance client satisfaction and retention.
- Support branch financial reporting and compliance with regulatory standards.
- Perform financial transactions such as deposits, withdrawals, transfers, loan payments.
- Maintain positive relationships with customers by responding promptly to inquiries or complaints.
- Evaluate credit applications to determine risk factors and financial feasibility.
- Review applications against established parameters to determine approval, rejection, or modification requirements.
Loan Processor Specialist
Heights Finance
Stockbridge, GA
03.2023 - 07.2025
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Increased loan portfolio growth through effective cross-selling of additional financial products and services.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Authorization Specialist
American Home Shield Corporation
Memphis, TN
02.2021 - 03.2023
- Processed authorization requests using industry-specific software and guidelines.
- Communicated with contractors and technicians, provided job status updates, and communicated decisions regarding claims.
- Reviewed and interpreted contract language; determined whether a requested repair or replacement was covered by the customer's home warranty plan.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
Prior Authorization Specialist
Aetna
Alpharetta, GA
04.2019 - 01.2021
- Reviewed prior authorization requests for medical services and medications.
- Analyzed patient medical records to determine eligibility for coverage.
- Ensured compliance with company policies and regulatory guidelines.
- Processed and documented prior authorization decisions in the system.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
Customer Support Specialist
Verizon Wireless
Irving, CA
06.2017 - 03.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Documented customer interactions accurately in the CRM system.
- Maintained knowledge of current promotions and product offerings for effective support.
- Developed trust relationships with customers to ensure repeat business opportunities.
Education
Associate of Science - Pharmacy Technology
Fortis College
Smyrna, GA11-2017
Associate of Arts - Early Education
Georgia State University
Atlanta, GA08-2013
High School Diploma -
Zachary High School
Zachary, LA05-2011
Skills
- Customer communication
- Attention to detail
- Transactions reconciliation
- Data entry proficiency
- Work-from-home environment organization
- Payment processing
- Insurance verification
- POS systems expert
- Problem-solving abilities
- Risk assessment
- Regulatory compliance
- Account analysis expertise
Timeline
Assistant Branch Manager
Regional Finance
07.2025 - Current
Loan Processor Specialist
Heights Finance
03.2023 - 07.2025
Authorization Specialist
American Home Shield Corporation
02.2021 - 03.2023
Prior Authorization Specialist
Aetna
04.2019 - 01.2021
Customer Support Specialist
Verizon Wireless
06.2017 - 03.2019
Associate of Science - Pharmacy Technology
Fortis College
Associate of Arts - Early Education
Georgia State University
High School Diploma -
Zachary High School