Job Search Status
Not actively lookingDesired Job Title
Assistant Branch ManagerCALL CENTER CUSTOMER SERVICE LEADASSISTANT STORE MANAGERWork Type
Full TimeLocation Preference
On-SiteLocation: Houston, TX
Open to relocation: Yes
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JOHNATHAN ALEXANDER AYALA
store manager
Houston,tx
Work Preference
Summary
Combines expertise in branch operations with a commitment to world-class customer service. Resolves customer issues efficiently while training staff on compliance and banking procedures, fostering a culture of continuous improvement and operational excellence.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
First Convenience Bank
Houston
01.2022 - 05.2025
- Assisted in daily branch operations and customer service management.
- Trained staff on banking procedures and compliance regulations.
- Oversaw cash handling and balancing for branch transactions.
- Facilitated communication between management and employees.
- Resolved customer inquiries and complaints effectively and promptly.
- Managed scheduling and staffing to maintain optimal branch performance.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Provided bank leadership in absence of branch manager.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
CALL CENTER CUSTOMER SERVICE LEAD
BARRI FINANCIAL GROUP
09.2018 - 08.2021
- Call center customer service lead, help customers assist with any transaction problems or any question they have.
- Monitor calls from other representatives.
- Give break or lunches to reps.
- Solving any issues that reps have with customers.
- Lost job due to COVID-19
- Facilitated weekly meetings to discuss team goals and challenges.
- Monitored customer feedback to identify areas for service improvement.
ASSISTANT STORE MANAGER
TOY R US
04.2016 - 06.2018
- Opened or closed store, handled cash, managed front end operations.
- Collaborated with a team of 20 during shifts.
- Resolved in-store customer complaints to enhance customer satisfaction.
- Collaborated with a team of 20 during shifts.
- Assisted in daily store operations and staff management.
- Implemented merchandising strategies to enhance product visibility.
- Resolved customer inquiries and complaints effectively and promptly.
Education
Bachelor of Hospitality Management - HOSPITALITY MANAGEMENT
University of Houston
Houston, TX06-2017
HIGH SCHOOL DIPLOMA -
BELLAIRE HIGH SCHOOL
BELLAIRE, TEXAS05-2011
Skills
- Customer relationship management
- Branch operations
- World-Class Customer Service
- Customer Fulfillment
- Complaint resolution
- Cash management
- Financial Transactions
- Regulatory Compliance
- Quality Assurance
- Sales forecasting
- Revenue generation
- Performance management
- Team leadership
- Coaching skills
- Interdepartmental Communication
- Communication effectiveness
- Problem solving
- Conflict management
- Troubleshooting skills
- Efficient
- Stress management
- Professional Appearance
- Professional demeanor
- Interpersonal skills
- Team collaboration
- Staff training
- MS Excel
- MS Word
- Microsoft Outlook
- MS Access
- MS PowerPoint
- MS Publisher
- Internet
- Audit oversight
- Cloud Collaboration
- Word Processing
- Cloud Collaboration
- Audit oversight
Volunteer Experience
- HPD GULFTON CENTER, 2005-2018
- YMCA W. OREM FACILITY, 2005-CURRENT
- HPD HIRAM CLARK CENTER, 2005-2009
- MANY MORE DIFFERENT ACTIVITIES, 2005-CURRENT
References
- ARMIR WALKER, (720)730-0180, 7 YEARS
- CINDY ROMERO, (281)779-0392, 10 YEARS
- RODRIGO LANDAVERDE, (832)633-8390, 9 YEARS
- STEPHANNIE ROMERO, (832)981-9246, 12 YEARS
Further Training
T.A.B.C CERTIFIED, 01/01/20 - 12/31/22
Demonstrated Abilities
High level of proficiency with all aspects of Microsoft Suite of Applications and capable of learning new computer programs with success and ease., Telephone management to answer, screen and forward calls, provide information, take messages, and schedule appointments., Experienced in receiving payments and recording receipts for services, including all aspects of bookkeeping for small business., Performed administrative support tasks such as proofreading, transcribing handwritten information, and use of electronic equipment to work with pay records, invoices, balance sheets and other documents., Filing and maintenance of records within customer service environment., Transmission of information and documents to customers, using computers, mails, or fax machine., Compiling and keeping financial records., Compiled reports pertaining to such matters as cash receipts, expenditures, accounts payable and receivable and profits and losses., Maintenance of management information systems (manual or computerized)., Maintenance of business premises and other facilities including plant and equipment., Monthly reports and financial figures., Reconciliation of accounts payable and accounts receivable., Excellent customer service skills in greeting clients/customers, determining nature and purpose of visit, and directing to appropriate person., Provision of information to clients, including services provided., Review and answering correspondence., Handle in-store customer complaints; encouraged a friendly customer-service environment., Followed up on and resolved customer complaints.
Timeline
Assistant Branch Manager
First Convenience Bank
01.2022 - 05.2025
CALL CENTER CUSTOMER SERVICE LEAD
BARRI FINANCIAL GROUP
09.2018 - 08.2021
ASSISTANT STORE MANAGER
TOY R US
04.2016 - 06.2018
Bachelor of Hospitality Management - HOSPITALITY MANAGEMENT
University of Houston
HIGH SCHOOL DIPLOMA -
BELLAIRE HIGH SCHOOL