- Exceptional written and verbal communicator who excels at cultivating and maintaining effective working relationships with both internal and external partners.
- 10+ years’ experience recruiting, hiring, developing and supervising highly efficient teams of full and part-time staff in university, municipal, and non-profit settings.
- 4+ years of experience managing and working alongside NAU students with a focus on enhancing their success in both the classroom and workplace.
- Experienced in designing, implementing, and managing large-scale events, training programs, and university curriculum for a variety of stakeholders.
Hi, I’m
Sean Zwenger
Summary
Overview
16
years of professional experience
Work History
Northern Arizona UniversityPhoenix, AZ
Human Resources Specialist
08.2023 - Current
Job overview
- Created and implemented "Learning and Development with Sean" to the Employee Lifecycle bi-monthly meetings which has led to greater workplace confidence on the team and stronger partnerships with other areas such as the Payroll and HRIS teams.
- Partnered with the Learning and Development department during the Spring 2024 semester to assist with hosting the monthly Virtual New Employee Welcome (NEW) program. This partnership also includes moving all of the content related to NEW from the Udemy platform to Canvas with the intention of creating a more engaging, memorable onboarding experience for newly hired NAU employees.
- Collaborated with the Employee Lifecycle and Backgrounds teams to create instructional videos that enhance the written Onboarding training manual, creating a more immersive, visual training experience for current and future members of the NAU Employee Lifecycle team.
- Demonstrated leadership and proactive initiative in enhancing workplace cohesion and morale through the implementation of innovative initiatives, including the introduction of a new team member trivia game, organizing virtual team scavenger hunts, and collaborating with the HR team in Phoenix to coordinate volunteer days.
Allegis Global SolutionsPhoenix, AZ
Learning and Development Specialist
07.2021 - 07.2023
Job overview
- Oversaw and delivered both virtual and in-person MSP curriculum highlighted by a 4 month, 600+ employee training initiative focusing on staffing industry best-practices, leading to recognition by the Vice President of Human Resources for the tremendous undertaking.
- Wrote, optimized and monitored training processes that were delivered to 2,000+ North American employees via the Degreed learning platform.
- Served as the main trainer for the entire Phoenix office, offering weekly and quarterly leadership and customer service trainings to all levels of employees.
- Worked closely with the Global Talent Development Teams in India, UK, the Philippines, and Hungary to develop and execute recruitment and customer service training programs for numerous newly onboarded employees across various global locations.
- Delivered technical training programs to clients through hands-on activities, simulators and technology-based methods using industry-standard software such as Camtasia and Canvas.
Northern Arizona UniversityFlagstaff, AZ
Aquatics Program Coordinator
06.2019 - 09.2020
Job overview
- Collaborate with the Aquatics Manager to create and execute all aspects of our innovative aquatic programs for 1500-2000 annual participants of group swim lessons, semi-private and private swim lessons, American Red Cross aquatic-and land-based certification courses, group fitness programs, and recurring special events such as "Dive-In Movie Nights".
- Restructure WAC private swim lesson system to maximize program offerings while maintaining the staffing budget line, leading to a nearly 40% increase in revenue during the first year.
- Teach American Red Cross Certification to 50-100 students annually.
- Supervise 30-40 student lifeguards, cashiers, managers and Certified Pool Operators and train them to provide excellent programming to guests of the Wall Aquatic Center.
The Salvation Army Ray & Joan Kroc Corps Community CenterPhoenix, AZ
Fitness and Aquatics Manager
06.2017 - 05.2019
Job overview
- Hire, train, supervise and develop a 60-person staff including two full-time, benefit eligible Aquatics Leads; supervision of a full-time Certified Pool Operator; and 55-60 part-time lifeguards, instructors, gym attendants, boxing coaches, managers and cashiers.
- Recruit and lead a 12- to 14-person part-time management team to hire, train and manage a workforce within guidelines established by the Salvation Army's world-renowned community-centric guidelines.
- Coordinate and manage relationships with internal and external stakeholders to ensure member satisfaction within compliance of applicable laws, regulations, ordinances and policies.
- Oversaw the award-winning "Safe in the Water" program in collaboration with the Salt River Project, Arizona Fiesta Bowl and other highly-regarded Arizona institutions. This function led to over 700 free swim lessons and 2,000+ swim assessments for the South Phoenix community.
- Develop and revise facility staff training in alignment with Starfish Aquatics Institute standards to improve and standardize the lesson program despite having a staff of mixed certifications (mostly Starfish, YMCA and ARC certifications)
- Monitor and co-administer the aquatic budget lines, including reporting out revenue, reconciling expenses and recommending annual fee structures for the fitness/aquatic departments and their programming.
- Create and execute all aspects of innovative fitness and aquatic programs for participants of group swim lessons, semi-private and private swim lessons, certification courses, group fitness programs, personal training sessions and recurring special events.
- Implemented the "Friday Swim Exam" program in which members were able to sign up for a free swim assessment on the first Friday of every month. If the child was unable to pass the assessment, they would be afforded a discounted rate on their next swim lesson package, leading to increased aquatic safety access for our community.
City Of Chandler AquaticsChandler, AZ
Assistant Pool Manager
03.2014 - 06.2017
Job overview
- Oversee all facets of daily operations at a versatile aquatic facility, which entails recruiting and training personnel to excel in customer service and rescue techniques. Responsibilities also include supervising on-duty staff, conducting timely seasonal performance evaluations, submitting necessary daily and monthly reports to the Recreation Coordinator II, coordinating advertised special events, and managing swim lesson programming as well as contracted facility usage.
- Provide supervision, coaching, and mentorship to a team of 40-60 seasonal part-time lifeguards, instructors, and cashiers. Emphasize the importance of preventative lifeguarding practices and ensure readiness to respond effectively in emergency situations.
- As an American Red Cross Instructor in both Lifeguard and First Aid/CPR, designed trainings and inservices that led to the certification of over 200 lifeguards for the City of Chandler Aquatics division, ensuring the legacy of high-performing aquatics professionals with the City of Chandler is carried on.
- Serve as the primary point of contact for patrons, consistently providing exceptional customer service by adeptly handling complaints and supervising financially responsible point-of-sale transactions.
Corona Del Sol High SchoolTempe, AZ
Student Teacher
01.2016 - 05.2016
Job overview
- Created a wide range of dynamic history lessons for diverse student populations, incorporating multimedia resources and interactive activities that incorporated modern teaching methods learned during my time in NAU's Secondary Education program.
- Assessed student understanding through quizzes, exams, and projects, providing constructive feedback to guide learning and address misconceptions. Diligent assessment led to my classes having the highest Q3 Common Core test scores in Tempe Unified High School District.
- Led the development and implementation of history curriculum aligned with state standards, ensuring relevance and rigor in content delivery for the entire 2016 Spring Semester.
- Managed and maintained student's academic profiles in Blackboard that led to increased communication and transparency between myself, the student and their guardian(s).
NAU Wall Aquatic Center Flagstaff, AZ
Student Manager
08.2013 - 01.2016
Job overview
- Manage and train a team of 10-20 NAU student lifeguards, instructors, and support staff, providing guidance, training, and support to maintain high standards of performance at the Wall Aquatic Center.
- Instructed NAU FIT-100 classes during the Spring 2015 semester, teaching NAU students, staff and faculty how to improve their swimming proficiency and overall well-being.
- Foster a welcoming and inclusive environment, promoting participation and engagement among students, faculty, staff, and community members.
- Delivered in-person inservices and trainings as a certified American Red Cross Lifeguard Instructor for the entire Wall Aquatic Center workforce.
Previous and Concurrent RolesLifeguard, Water Safety Instructor, Cashier
City of Chandler Aquatics
04.2008 - 03.2014
Job overview
Education
Northern Arizona UniversityFlagstaff, AZ
Bachelor of Science from Secondary Education, Social Sciences/History
05.2016
University Overview
RELEVANT COURSEWORK:
- Learning Theories
- Educational Psychology
- Structured English Immersion Methods
- Practicum in the Schools
- Supervised Teaching: Secondary
Timeline
Human Resources Specialist
Northern Arizona University
08.2023 - Current
Learning and Development Specialist
Allegis Global Solutions
07.2021 - 07.2023
Aquatics Program Coordinator
Northern Arizona University
06.2019 - 09.2020
Fitness and Aquatics Manager
The Salvation Army Ray & Joan Kroc Corps Community Center
06.2017 - 05.2019
Student Teacher
Corona Del Sol High School
01.2016 - 05.2016
Assistant Pool Manager
City Of Chandler Aquatics
03.2014 - 06.2017
Student Manager
NAU Wall Aquatic Center
08.2013 - 01.2016
City of Chandler Aquatics
Previous and Concurrent Roles
04.2008 - 03.2014
Northern Arizona University
Bachelor of Science from Secondary Education, Social Sciences/History
Skills
Skills
- Microsoft Office Suite (including Word, Excel, Outlook, Powerpoint, and Teams)
- Google Suite services (including Google Docs, Forms, and Sites)
- Learning Management Systems (Udemy, Degreed, Blackboard, Cornerstone and Canvas)
- Instructional Design Software (Captivate, Storyline, Camtasia and iSpring Suite)
- Online staff scheduling and management programs (Nimbleschedule and When to Work)
- ServiceNow ticketing system
- PeopleSoft HR applicant management systems
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