Sebae Robinson
Moorhead,ND
Summary
Adaptable and proactive team player with experience in customer-facing roles. Skilled in effective communication, time management, and training new staff. Committed to optimizing operations and improving customer satisfaction across various settings.
Overview
6
6
years of professional experience
Work History
Host, Busser, Food Runner
Doolittles
2025.05 - Current
- Managed guest seating and waitlist efficiently to optimize dining flow.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with kitchen and wait staff to ensure timely table turnover and order accuracy.
- Trained new hosts on company standards, procedures, and customer engagement techniques.
- Assisted in special event planning by organizing reservations and preparing seating arrangements.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Bookseller
Barns and Noble
2024.11 - 2025.02
- Assisted customers in locating and selecting books, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking of popular titles and maintaining organized displays.
- Processed transactions efficiently using point-of-sale systems, improving checkout speed and accuracy.
- Developed knowledge of current bestsellers and genres to provide personalized recommendations to customers.
- Implemented merchandising strategies that elevated product presentation, attracting customer interest and boosting sales.
- Improved customer satisfaction with quick assistance and knowledgeable service.
Delivery Driver
Quick Fleet Delivery, Inc
2023.09 - 2024.10
- Delivered packages promptly, ensuring adherence to safety protocols and delivery schedules.
- Maintained accurate logs of deliveries, enhancing tracking efficiency and accountability.
- Conducted routine vehicle inspections, ensuring optimal operational readiness and reliability.
- Collaborated with dispatch team to optimize route planning for timely deliveries.
- Trained new drivers on company policies and effective delivery practices, improving overall team performance.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Receptionist
The Great Plains Chiropractic
2022.10 - 2023.02
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Maintained organized patient records using electronic health record systems for improved data accessibility.
- Assisted in insurance verification processes to ensure accurate billing and coding.
- Provided exceptional front-desk customer service, addressing inquiries and resolving issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
Assistant Store Manager
Hot Topic
2022.03 - 2023.01
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Managed inventory levels, contributing to effective stock replenishment strategies.
- Implemented promotional displays, enhancing visual merchandising and driving sales initiatives.
- Provided exceptional customer service, resolving issues promptly to maintain loyalty.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Food Lead Expoditor
Sanford Health
2019.10 - 2022.03
- Directed daily workflow management and coordinated supply chain processes to optimize operational efficiency.
- Managed inventory levels and ensured timely procurement of medical supplies for facility needs.
- Trained and mentored junior team members on expediting best practices and systems usage.
- Implemented process improvements that streamlined order fulfillment and reduced delays.
- Trained new expeditors and food runners according to company policies and standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
High School Diploma -
Riverton High
Riverton, UTSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Telephone reception
- Guest relations
- Verbal and written communication
Timeline
Host, Busser, Food Runner
Doolittles
2025.05 - Current
Bookseller
Barns and Noble
2024.11 - 2025.02
Delivery Driver
Quick Fleet Delivery, Inc
2023.09 - 2024.10
Receptionist
The Great Plains Chiropractic
2022.10 - 2023.02
Assistant Store Manager
Hot Topic
2022.03 - 2023.01
Food Lead Expoditor
Sanford Health
2019.10 - 2022.03
High School Diploma -
Riverton High