SEBASTIAN AHRENS
Des Moines,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor. Proficient in using independent decision-making skills and sound judgment to positively provide customized service. Proficient in computer hardware and software and excellent at maintaining systems. Exceptional mechanical knowledge with many years of experience with diagnostic skills.
Overview
7
7
years of professional experience
Work History
Mechanic
N/A
01.2018 - Current
- Not a formal job, worked on cars and trucks as well as small engines for many years on my own. Worked on customer cars that are dropped off for me to work on in personal time.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Computer Technician
N/A
01.2018 - Current
- Not a formal job, I have built and maintained 100+ computers and have built computers for myself and others on my personal time.
- I have also set up networks for peoples homes and a few small businesses. Including server setups as well as surveillances cameras all on one network.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
2nd Assistant Manager
Menards
03.2023 - 04.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Professional Car Detailer
American Dream Machine
08.2021 - 03.2023
- Washed, waxed and buffed vehicle bodies for professional shine
- Vacuumed interiors of vehicles to remove dirt and debris
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards
- Maintained car detailing equipment and supplies in optimal condition for daily demands
- Facilitated reconditioning process by moving vehicles from one department to next
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime
- Painted engine components and related parts by using spray gun or aerosol can and masking material
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
Social Media Coordinator
American Dream Machine
08.2021 - 03.2023
- Created content strategies for digital media
- Increased customer engagement through social media
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification
- Generated interest for new and upcoming product and service releases by managing social media accounts
- Monitored posts and responses from spam and took necessary steps to alleviate such threats
- Created social media content with consistent content and tone
- Created customized marketing materials to increase product awareness
- Maximized strategic approaches by keeping a close eye on performance and making appropriate adjustments
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
Customer Service Representative
American Dream Machine
08.2021 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Communicated professionally with colleagues, freelancers and clients
- Promptly responded to inquiries and requests from prospective customers
- Managed timely and effective replacement of damaged or missing products
- Maintained clean and orderly checkout areas by mopping floors, emptying trash can and wiping down surfaces
- Provided ongoing guest service
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
Garage Door Installer
Hicklin Door Services
05.2021 - 08.2021
- Diagnosed problems and completed timely repairs
- Educated homeowners about proper care and maintenance of garage door systems
- Kept appropriate inventory level of new systems and replacement parts to meet all job requirements
- Measured and estimated jobs in order to calculate fees
- Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers
- Completed required paperwork such as work orders according to services performed or required
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
Night Stocker
O'Reilly Auto Parts
06.2020 - 05.2021
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Met incoming trucks and used forklifts to move pallets to staging areas
Education
Bachelor of Science - Cyber Security
Full Sail University
Winter Park, FL06-2026
High School Diploma -
East High School
Des Moines, IA05.2019
Skills
- Microsoft Word
- Customer Relations
- Microsoft Excel
- Computer Proficiency
- Customer Consulting
- Document Control
- Typing proficiency
- Conflict Resolution
- Reading Comprehension
- Troubleshooting
- Vehicle inspections
- Customer service
- Diagnostics
- Engine rebuilding
- Computer configurations
- Network security measures
- Server installations
- Application software testing
- Issue diagnosis and resolution
- Social content planning
- Delegation
- Employee engagement
Hobbies and Interests
Computer Tech, I have extension knowledge of computers and software including building my own computers and currently designing my own app and video games. I have taken many classes for programming and know my way around any computer. I can troubleshoot problems quickly and stay up to date with the latest developments in computing technology.
Timeline
2nd Assistant Manager
Menards
03.2023 - 04.2024
Professional Car Detailer
American Dream Machine
08.2021 - 03.2023
Social Media Coordinator
American Dream Machine
08.2021 - 03.2023
Customer Service Representative
American Dream Machine
08.2021 - 03.2023
Garage Door Installer
Hicklin Door Services
05.2021 - 08.2021
Night Stocker
O'Reilly Auto Parts
06.2020 - 05.2021
Mechanic
N/A
01.2018 - Current
Computer Technician
N/A
01.2018 - Current
Bachelor of Science - Cyber Security
Full Sail University
High School Diploma -
East High School
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