Sebastian Baas
Middle Island,NY
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Sales Associate
Pc Richard & Son
Riverhead, NY
03.2024 - Current
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
Wastewater Plant Treatment Helper
Suffolk County DPW
Stony Brook, NY
08.2023 - 03.2024
Office Manager
Pc Richard & Son
Southampton, NY
02.2021 - 08.2023
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with customer requests and answered questions to improve satisfaction.
Clerical Worker
PC Richards & Son
Riverhead, NY
03.2018 - 02.2021
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
Education
High School Diploma -
Shoreham-Wading River High School
Shoreham, NY06.2018
Skills
- Workforce Management
- Scheduling and calendar management
- Data entry
- Customer relations
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Customer Needs Assessment
Timeline
Sales Associate
Pc Richard & Son
03.2024 - Current
Wastewater Plant Treatment Helper
Suffolk County DPW
08.2023 - 03.2024
Office Manager
Pc Richard & Son
02.2021 - 08.2023
Clerical Worker
PC Richards & Son
03.2018 - 02.2021
High School Diploma -
Shoreham-Wading River High School
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