Sebastian Bencomo Fabela
Member Advocate
Salt Lake City,UT
Summary
Hard-working and self-motivated entry-level applicant, with over 2 years experience with customer service and call center environments. I am seeking the Customer Relationship Advocate position with Fidelity to jumpstart my professional journey in the financial services industry, where my customer service expertise, leadership skills, and strong work ethic may be utilized to their fullest to help our customers reach their financial dreams.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Member Advocate, Behavioral Health Specialist
Select Health
Salt Lake City, Utah
09.2021 - Current
- Responsible for scheduling doctor appointments for Select Health members over the phone.
- Ensured that providers were in-network so that services would be covered under the member’s policy.
- Assisted our members in obtaining exceptions to grant coverage for necessary healthcare services when otherwise it would not have been covered.
- Submitted requests for provider reviews so that new providers can be added to the Select Health network.
- Facilitated getting members connected to medical staff or other internal departments for services outside of my scope.
- Additionally trained to extend services to include behavioral health crisis care.
Laborer, Framer
Pete King
Spanish Fork, Utah
11.2019 - 02.2020
- Construction laborer for a new hospital site down in Provo, Utah.
- Participated in a broad range of projects including materials transport, site maintenance and cleanup, and framing.
- Set up backings in walls for heavy equipment to later attach to.
- Contributed to workplace safety by recognizing and reporting safety hazards to the site foreman, in accordance with OSHA standards and in line with our "Zero Incidents" policy.
Customer Service Representative, Trainer, and Supervisor
Concentrix
Taylorsville, Utah
07.2019 - 11.2019
- Customer service role in a fast-paced call center environment.
- Received inbound calls for the Spectrum Mobile project with Concentrix.
- Conducted screenings and sales for prospective customers.
- With my strong knowledge of our customer base and ability to anticipate the needs of our customers, I was able to direct sales for products of interest.
- Provided tech support for their entire range of cellphones covered under the Spectrum Mobile service plans.
- Handled payments and billing, all while ensuring account security for our customers by authenticating each and every call.
- Performed credit checks on our customers to see if they would be eligible for our services and products.
- Provided training for new employees on the floor, as well as floor assistance for staff that had questions during a call.
- As a supervisor, I took calls that needed escalation for resolution and handled them in a timely manner and with empathy and compassion.
- Received several commendations for achieving and exceeding performance measures that the company monitored and graded, such as overall customer satisfaction, call handle time, and conflict resolution.
Sales Representative
Clearlink
West Valley City, Utah
07.2018 - 05.2019
- Customer service role in a call center environment.
- Inbound sales representative for AT&T and Direct TV services and products.
- Took inbound calls from prospective customers and directed sales for any products or services of interest, backed with a strong knowledge of our offerings, all while providing an excellent customer service experience.
- Assisted with account renewals when needed.
Crew Member
McDonald's
, Utah
01.2018 - 06.2018
- Worked as a customer-facing and back-end cashier with cash handling experience.
- Received orders directly from customers and input them into the system, ensuring speed and accuracy with each order.
- Delivered a friendly and courteous customer service experience and atmosphere to all of our customers.
- Maintained cleanliness in the back area in line with the company's standards.
Education
High School Diploma -
Cyprus High School
Magna, UT 08.2016 - 05.2019
Network Engineering, Computer Science
Salt Lake Community College
Taylorsville, UT 07.2019 - 10.2019
Skills
High-volume call center operations
Appointment scheduling
Sales expertise
Tech and network support
Training and mentoring
Creative problem solving
Strong interpersonal skills
Customer/Client relations
Timeline
Member Advocate, Behavioral Health Specialist
Select Health
09.2021 - Current
Laborer, Framer
Pete King
11.2019 - 02.2020
Customer Service Representative, Trainer, and Supervisor
Concentrix
07.2019 - 11.2019
Network Engineering, Computer Science
Salt Lake Community College
07.2019 - 10.2019
Sales Representative
Clearlink
07.2018 - 05.2019
Crew Member
McDonald's
01.2018 - 06.2018
High School Diploma -
Cyprus High School
08.2016 - 05.2019