Sebastian Camacho
Margate,FL
Summary
Dedicated and knowledgeable Service Associate with over 10 years of experience in automotive service and customer support, specializing in claims processing and technical resolution. Proven track record at JM Lexus and Orlando Kia East, where I successfully managed a range of customer interactions, from warranty consultations to detailed claims reviews. Skilled in utilizing advanced technology and communication tools to efficiently process claims, ensuring accuracy and client satisfaction. Adept at working in fast-paced environments requiring strong analytical, organizational, and interpersonal skills. Seeking to leverage my expertise and exemplary work ethic as a Mechanical Claims Specialist at JMA Family., where I aim to contribute to and enhance the team's performance and customer service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Associate
JM Lexus
07.2015 - Current
- Conduct detailed reviews and process minor mechanical claims for a wide range of vehicles
- Engage regularly with customers, providing information and solutions regarding automotive services
- Utilize various systems and tools to verify claims and ensure accuracy in documentation.
Service Porter / Internal Advisor
Orlando Kia East
02.2013 - 07.2015
- Managed customer interactions focused on automotive maintenance and warranty issues
- Played a key role in the authorization of minor mechanical repairs, ensuring compliance with company policies
- Collaborated with technical staff to resolve claims efficiently, enhancing customer satisfaction.
Customer Service / Sales
Gap, Inc.
11.2011 - 02.2012
- Developed strong communication skills, assisting customers with inquiries and facilitating transactions
- Trained in recognizing and preventing potential security risks and thefts during sales operations.
Telemarketing Sales / Customer Service
Answer Solutions
02.2011 - 07.2011
- Gained proficiency in using databases to enter and manage customer orders and information.
Education
High School Diploma -
University High School
Orlando, FLGeneral studies -
Valencia College
Orlando, FL05.2017
Skills
- Expertise in automotive service and customer interaction
- Proficient in using technology and communication tools for claims processing
- Excellent communication skills, both verbal and written
- Skilled in documentation and administrative tasks
- Strong analytical and problem-solving skills
- Leadership and teamwork capabilities
- Customer service excellence
- Complaint Handling
Certification
TBD
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Associate
JM Lexus
07.2015 - Current
Service Porter / Internal Advisor
Orlando Kia East
02.2013 - 07.2015
Customer Service / Sales
Gap, Inc.
11.2011 - 02.2012
Telemarketing Sales / Customer Service
Answer Solutions
02.2011 - 07.2011
High School Diploma -
University High School
General studies -
Valencia College
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