Nichole Jackson
Washington
Summary
Experienced Service Associate specializing in appointment scheduling, cash handling, and customer support. Enhances customer satisfaction through effective communication and collaboration. Strong organizational and problem-solving skills developed through extensive industry experience. Excels in prioritizing tasks and addressing diverse client needs.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Service Associate
Medstar Washington Hospital Center
Washington
2025.06 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Communicated with patients about appointment details and services offered.
- Assisted patients with check-in and registration processes.
- Provided support to nursing staff during patient care activities.
- Collaborated with team members to ensure efficient service delivery.
- Maintained cleanliness and organization in patient waiting areas.
Cashier
Giant Food Stores
Washington
2024.06 - 2025.06
- Handled cash, credit, and gift card transactions securely and accurately.
- Processed customer transactions efficiently at checkout registers.
- Assisted customers with product inquiries and store navigation.
- Resolved customer issues and complaints with professionalism and empathy.
- Maintained cleanliness and organization of checkout areas and displays.
- Stocked shelves efficiently to ensure product availability. and organized merchandise to enhance product visibility.
Warehouse Worker
Aramark
Washington
2022.06 - 2023.10
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded shipments while ensuring proper handling of materials to prevent damage.
- Followed safety protocols to maintain a safe working environment.
- Organized shelves, workstations, and pallet areas to enhance safety and accessibility.
- Cleaned work areas to uphold health standards and promote a sanitary environment.
Playground Aide
Washington International School
Washington
2022.02 - 2022.10
- Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.
- Supervised children during playtime to ensure safety and compliance with rules.
- Implemented safety protocols for equipment use, ensuring a secure play environment.
- Assisted teachers in managing outdoor play areas and equipment maintenance.
- Engaged with students to encourage positive interactions and conflict resolution.
- Monitored behavior and reported concerns to staff for appropriate follow-up actions.
Cashier
Tony Luke’s Eatery Shop
Arlington
2019.01 - 2019.06
- Handled cash, credit, and gift card payments efficiently.
- Processed customer transactions quickly and accurately at retail location.
- Assisted customers in locating items throughout the store.
- Maintained cleanliness and organization of checkout area.
Education
High School Diploma -
Woodland Job Corps
Washington, DC2003-09
Skills
- Patient registration
- Appointment scheduling
- Patient care support
- Customer service
- Customer satisfaction
- Customer interaction management
- Transaction management
- Point of sale operations
- Product availability oversight
- Product knowledge enhancement
- Reporting and documentation
- Supply chain coordination
Certification
- Non CDL- Class C
- Microsoft Office Specialist (MOS)
Timeline
Service Associate
Medstar Washington Hospital Center
2025.06 - Current
Cashier
Giant Food Stores
2024.06 - 2025.06
Warehouse Worker
Aramark
2022.06 - 2023.10
Playground Aide
Washington International School
2022.02 - 2022.10
Cashier
Tony Luke’s Eatery Shop
2019.01 - 2019.06
High School Diploma -
Woodland Job Corps