Open To Work
Sebastian Castillo
Stratford
Summary
Bilingual healthcare security professional with a strong focus on enhancing patient safety. Skilled in effective de-escalation techniques and crisis intervention, ensuring a secure environment for patients and staff. Collaborates with law enforcement to maintain safety protocols and provide exceptional support in high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Security Officer
GARDA World
Norwalk
08.2022 - Current
- Escorted clients and patients with personalized attention, enhancing their comfort and safety
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Communicated efficiently with team members via two-way radio, facilitating prompt response to security needs
- Effectively communicated with psych patients, executing physical holds during crises
- Applies logical and within reason de-escalation techniques
- Maintains vigilant CCTV surveillance of the emergency room
- Managed loss prevention activities by monitoring security systems and investigating suspicious behaviors.
- Transported cadavers respectfully within hospital premises, ensuring dignity and compliance with protocols
- Provided continuous translation services to facilitate communication among registration, clinical staff, and government departments.
Childcare Provider
Self-Employed
Queens
01.2018 - Current
- Developed and implemented engaging educational activities tailored to meet developmental needs of young children, fostering learning and creativity.
- Developed engaging activities to promote learning and social skills among children.
- Provided daily supervision and care for children in a safe environment.
- Provided attentive care for two toddler boys (ages 1 and 3) and one pre-teen girl during evenings and overnight stays, ensuring safety and nurturing environment.
- Maintained accurate records of children's behavior and developmental progress.
Bike Mechanic
Trek Bicycle
06.2021 - 07.2022
- Inspected bicycles for mechanical issues and safety compliance.
- Repaired and maintained various bike components and systems.
- Performed test rides and assembled bikes to ensure quality and performance standards
- Assisted customers in selecting appropriate bicycles and accessories.
- Managed bike pricing and scanning processes to maintain accurate inventory records
Administrative Assistant
Hillside Arts and Letters Academy
Queens
03.2019 - 06.2019
- Managed administrative tasks, including laminating and filing paperwork, to maintain organized office operations.
- Sorted and distributed mail and packages daily to ensure timely communication and deliveries within office.
- Organized and categorized storage areas to enhance accessibility and efficiency in retrieving materials.
- Arranged and set up audio equipment for events in the auditorium
Education
Certificate - Medical Billing And Coding
Goodwin University
East Hartford, CT12-2025
Associate Degree - Liberal Arts
Borough of Manhattan Community College
Manhattan, NY05-2022
High School -
Hillside Arts and Letters Academy
Queens06-2019
Skills
Security
- Patient interaction
- Crisis intervention
- De-escalation techniques
- Violence prevention
- Access control
- Surveillance operation
- Surveillance tactics
- Incident investigation
- Risk assessment
- Patient safety
- Safety protocols
- Emergency response
- Incident observation
- Operational support
- Law enforcement collaboration
- Data security protocols
- Policy implementation
- Regulatory adherence
- Medical terminology
- Collaborative skills
- Customer service
- Conflict resolution
- Collaborative skills
- Organizational tasks
- Time management
- Analysis skills
- Microsoft Office Suite
- Microsoft Word
- Data entry accuracy
- Spanish
- Public speaking
- Situational awareness
- Regulatory adherence
- Data security protocols
- Policy implementation
- Ethical standards
- Security software
- Situational awareness
- Entry control measures
- Emergency response
Certification
- Guard Card, 01/01/22, 01/01/27, Securitas
- CPI, 01/01/23, 01/01/24, Securitas
- CPR, 08/01/22, 08/01/24, American Heart Association
- Intro to Java Programming, Great Learning
Coursework
- Java Programming, Great Learning
- HTML5, CSS, via CT State
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$25/hr - $1000/hrTimeline
Healthcare Security Officer
GARDA World
08.2022 - Current
Bike Mechanic
Trek Bicycle
06.2021 - 07.2022
Administrative Assistant
Hillside Arts and Letters Academy
03.2019 - 06.2019
Childcare Provider
Self-Employed
01.2018 - Current
Certificate - Medical Billing And Coding
Goodwin University
Associate Degree - Liberal Arts
Borough of Manhattan Community College
High School -
Hillside Arts and Letters Academy