Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sebastian Castro

Hollywood,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Pizza Hut
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Franklin Academy High School
Davie, FL
05.2023

Skills

  • Brand Representation
  • Stocking and Replenishing
  • Interpretation and Translation Services
  • Customer Service
  • Order Processing
  • Customer Consulting
  • Problem-Solving Ability
  • Order Fulfillment

Additional Information

Volunteered to prepare, sort and package food baskets for distribution to homeless shelters.

Timeline

Customer Service Representative

Pizza Hut
08.2022 - Current

High School Diploma -

Franklin Academy High School

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Sebastian Castro