Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sebastian Chavarria

Santa Ana,San Jose

Summary

Results-driven professional with extensive experience in compliance management, operational integrity, and sales operations across diverse industries, including SaaS, pharmaceuticals, and money transfer. Proven track record in due diligence, regulatory compliance, policy development, process optimization, data reporting and visualization. Committed to leveraging analytical expertise and cross-functional collaboration to ensure regulatory adherence while exceeding performance expectations. Aiming to contribute to business growth within the financial sector or related fields through strategic insights and innovative solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Operations Specialist

ServiceNow
05.2024 - Current
  • Initiated and supported the launch of Shared Services Costa Rica, providing global sales operations support and improving cross-regional process alignment in AMS, EMEA and APJ.
  • Acted as SME for the global 'Audit Counsel' project, implementing standardized quoting SOPs and successfully driving a 35% global CPQ data migration to strengthen internal audit controls.
  • Ensured customer licensing compliance by reviewing subscriptions, usage data, and renewal cycles to identify and capture new revenue opportunities.
  • Performed detailed quote and order form audits, while collaborating with Finance, Legal, and Order Management to maintain global quoting policy adherence.

Global Partner Integrity Compliance Analyst

VMware
01.2022 - 12.2023
  • Led channel compliance partner risk management, conducting comprehensive due diligence to assess partner integrity; applied ABAC protocols and FCPA compliance to mitigate third-party risk and uphold corporate ethics.
  • Managed daily partner intake and Due Diligence Questionnaire (DDQ) reviews within VMware third-party ecosystem, leveraging Salesforce CRM, partner databases, and SharePoint for efficient vetting.
  • Coordinated due diligence refresh cycle, reducing compliance backlog by 25%; contributed to third-party due diligence platform UAT migration, improving workflow efficiency, data accuracy, dashboard reporting for MBR/QBR checkpoints and quarterly SOX compliance control reviews.

Chargebacks & Disputes Senior Analyst

Pfizer
06.2021 - 01.2022
  • Collaborated regularly to review and coordinate process improvements, managing project scope and resolving issues related to chargebacks/disputes transaction reports and team metrics, reducing incidents by 20%.
  • Analyzed data and system issues related to wholesaler chargebacks submissions, ensuring timely delivery and eliminating 30% of recurring problems and rework.
  • Served as escalation point for CR analysts, providing support with workload coordination and chargebacks transaction reporting, contributing to a 15% increase in team efficiency.

Chargebacks & Disputes Analyst

Pfizer
02.2019 - 05.2021
  • Delivered timely and efficient payment processing of chargebacks claims for Pfizer US market business, ensuring accuracy and compliance with contract terms, achieving a 98% on-time payment rate.
  • Conducted thorough research and validation of chargebacks claims submitted by wholesalers and distributors; disputed inaccurate claims by cross-referencing Pfizer's contracts and business unit data, reducing payment errors by 25%.

KYC Compliance Associate

Western Union
07.2017 - 02.2019
  • Conducted complex customer interviews requiring deep business knowledge in suspicious/illicit activity and fraud investigations, ensuring accurate risk assessments aligned with AML compliance policies.
  • Determined approval or denial of customer money transfer services based on thorough analysis of transaction history and adherence to company AML standards.
  • Supervised multiple teams as escalation point, ensuring strict compliance with SLA and KPI targets, enhancing decision-making quality and reducing escalation turnaround time by 22%.

Education

Bachelor's degree (Licenciatura) - Banking and Finance

Universidad Hispanoamericana (CR)
Heredia Costa Rica
11-2017

Skills

  • Documentation & SOPs Implementation
  • Multitasking and prioritizing
  • Stakeholder management
  • Policy enforcement
  • Project management
  • Data Analysis & Reporting
  • BI Tools: Power BI & Tableau
  • Systems: SFDC & Dynamics 365 - CPQ, DocuSign & Jira

Certification

  • SAP FI, Prime Institute
  • SAP Business One, Prime Institute
  • Tableau Desktop Intermediate - Advanced, ITECSA Data & Analytics Strategy
  • Tableau Prep Basic, ITECSA Data & Analytics Strategy
  • Tableau Desktop Basic, ITECSA Data & Analytics Strategy

Timeline

Sales Operations Specialist

ServiceNow
05.2024 - Current

Global Partner Integrity Compliance Analyst

VMware
01.2022 - 12.2023

Chargebacks & Disputes Senior Analyst

Pfizer
06.2021 - 01.2022

Chargebacks & Disputes Analyst

Pfizer
02.2019 - 05.2021

KYC Compliance Associate

Western Union
07.2017 - 02.2019

Bachelor's degree (Licenciatura) - Banking and Finance

Universidad Hispanoamericana (CR)

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