Sebastian Cronze
Pittsfield,MA
Summary
At Olde Forge Restaurant, I excelled in optimizing drink-making efficiency and maintaining a clean bar environment, showcasing my multitasking efficiency and exceptional customer service skills. My proactive approach in managing guest relations significantly boosted walk-in business, underscoring my ability to enhance satisfaction and foster positive experiences.
Overview
4
4
years of professional experience
Work History
Bar Server , Bar Maintenance
Olde Forge Restaurant
09.2020 - Current
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Organized stock room for accessibility and effeciency
Education
Psychology
Berkshire Community College
Pittsfield05.2026
High School Diploma -
Wahconah Regional High School
Dalton, MA06.2023
Skills
- Multitasking efficiency
- Workplace Safety
- Teamwork orientation
- Cleanliness standards
- Excellent customer service
- Guest Relations Management
- Professional Demeanor
- Relationship Management
- Adaptability
- Inventory Management
Timeline
Bar Server , Bar Maintenance
Olde Forge Restaurant
09.2020 - Current
Psychology
Berkshire Community College
High School Diploma -
Wahconah Regional High School
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