Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Sebastian Davila

Erie

Summary

  • Dynamic professional with a proven track record in customer service and conflict resolution, honed at Intouch CX. Excelled in maintaining professionalism under pressure, boosting customer loyalty through empathy, and enhancing team efficiency. Skilled in active listening and data entry, adept at fostering positive interpersonal relationships. Achieved notable customer retention rates, underscoring a commitment to excellence and continuous improvement.


  • Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Intouch CX
07.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer's conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Waiter's Assistant

Menuderia Yahualica
04.2024 - 06.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.


Education

High School Diploma -

Centro De Desarrollo Integral Arboledas, A.C.
Guadalajara, Jalisco
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Self control

Certification

  • Search and Rescue by Mexican Red Cross

Languages

Spanish
Full Professional
English
Professional Working
French
Limited Working

Timeline

Customer Service Representative

Intouch CX
07.2024 - 12.2024

Waiter's Assistant

Menuderia Yahualica
04.2024 - 06.2024

High School Diploma -

Centro De Desarrollo Integral Arboledas, A.C.

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Sebastian Davila