Summary
Overview
Work History
Education
Skills
LANGUAGES
COURSES
Timeline
Generic

SEBASTIAN DIAZ

Summary

Keyholder with 8+ years of experience in retail environments, excelling in leadership, problem resolution, and customer service. Demonstrates strong skills in cash handling, team building, and inventory management, contributing to a supportive and efficient workplace. Committed to enhancing sales through strategic merchandising and fostering a collaborative team culture.

Overview

8
8
years of professional experience

Work History

PART-TIME KEYHOLDER

Movado Company Store
12.2022 - Current
  • Ensure transaction accuracy and prevent losses through meticulous cash handling.
  • Resolve customer complaints, enhancing satisfaction and loyalty.
  • Supervise operations and staff, contributing to a tidy and organized store.
  • Boost sales with strategic product displays and effective upselling.
  • Train new employees, fostering a collaborative and supportive team environment.

WAREHOUSE LINE WORKER

Amazon.com Fulfillment Center
08.2021 - 04.2023
  • Adapted to workload changes, ensuring smooth operations during peak periods.
  • Collaborated with team to enhance efficiency and maintain safety standards.
  • Reported inventory discrepancies, achieving accurate record-keeping.
  • Streamlined order processing, improving fulfillment speed and accuracy.

SALES ASSOCIATE

JCPenney Department Store
06.2018 - 06.2021
  • Organized displays to boost product visibility, enhancing customer engagement and sales.
  • Efficiently processed transactions, ensuring financial accuracy and customer satisfaction.
  • Resolved customer issues calmly, improving store reputation and customer loyalty.
  • Trained new staff on sales techniques, contributing to team knowledge and performance.
  • Collaborated with colleagues to optimize store operations and drive revenue growth.

RESTAURANT BUSSER/FOOD AND BEVERAGE ATTENDANT

Macarena Tapas
04.2017 - 05.2018
  • Cleared tables swiftly, enhancing turnover and customer satisfaction.
  • Maintained cleanliness, ensuring a safe dining environment for patrons.
  • Supported servers by refilling water and delivering bread promptly.
  • Trained new staff in efficient bussing and cleaning techniques.
  • Collaborated with kitchen staff to streamline dish sorting and return.

Education

Biology (No Degree) -

Northern Illinois University
Dekalb, IL

Aviation Administration Associates Degree - undefined

College of Dupage
05.2027

High School Diploma - undefined

West Chicago Community High School
West Chicago, IL
05.2019

Skills

  • Customer Service
  • Training
  • Mentoring
  • Leadership
  • Critical Thinking
  • Inventory Management
  • Problem Resolution
  • Conflict Resolution
  • Team Collaboration
  • Record Keeping

LANGUAGES

Spanish (Native)

COURSES

Battery Replacement Technician - Movado Company Store

Timeline

PART-TIME KEYHOLDER

Movado Company Store
12.2022 - Current

WAREHOUSE LINE WORKER

Amazon.com Fulfillment Center
08.2021 - 04.2023

SALES ASSOCIATE

JCPenney Department Store
06.2018 - 06.2021

RESTAURANT BUSSER/FOOD AND BEVERAGE ATTENDANT

Macarena Tapas
04.2017 - 05.2018

Aviation Administration Associates Degree - undefined

College of Dupage

High School Diploma - undefined

West Chicago Community High School

Biology (No Degree) -

Northern Illinois University

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